Is support go out the door with the buy out? Fail to understand why support takes days, weeks, months to respond to issues. Are there SO MANY bugs in the software that is overloads support? And lets not raise the red flag when it comes to core critical issues, such as threat management and security incidents. Don't know whos support is worse, Kaseya or Dell.
I have not had a bad experience with support to date. The development cycle for updates to add-on modules is another story... which is what I thought this thread was going to be about before clicking it.
Out of curiosity... are you a "Kaseya Certified Administrator"? I'm not, just wondering.