Kaseya Community

Monitor Switch Core With KNM Gateway Different Subnet/VLAN

  • Dear Community,

    We have issue with KNM settings. Our customer adopts VLAN infrastructure, and we would like to monitor non-OS devices such as router/switch using KNM. To illustrate their network, they have groups all of their VLAN for specific devices such as VLAN 20 for all non-OS devices (routers, switches, and so on) with an IP range 10.10.0.128/25, and VLAN 21, 22, 23, and so on for all client devices/OS devices with an IP range 10.10.1.0/24, 10.10.2.0/24 and so on. Could you give us some pointers and suggestion how to monitor devices (eg. a switch with an IP address 10.10.0.129) with a probe/KNM gateway on IP address 10.10.1.5? Until now, we have not successfully monitor those switches on different subnet with our probe/KNM gateway.

    Thanks

  • There is a function to add assets manually that you can use in this case. Select the network and look in the right hand pane.

  • Thanks Robert..

    But we have to install KNM Gateway first, right? or we don't need to install KNM Gateway..

  • You can install the gateway on any machine that can reach the network you intend to monitor and use the previously mentioned function to add an asset.

  •  

    To clarify, Using the Discovery > Networks > Probe option requires that the Probe Agent resides on the desired subnet (So, 192.0.1.1-254/24 and 192.0.2.1-254/24 will both require their own Discovery "Network Scanning" probe).

    This is a feature we are working on incorporating within Discovery.

    However, as  mentioned, you can bypass this by Setting up a Network in Discovery > Go to KNM > Install Gateway > Then 'Add Asset':

  • Hi Nico,

    Thanks for sharing this information with me, just want to make sure and to conform perception. We have successfully completing to monitor switch gateway, when i create monitor bandwidth performance then rescan interface and showing all interfaces, starting from Vlan 1,2 and so on after enable SNMP on Cisco Switch Core.

    Thank you Guys.

    Best Regards.