Just to add to the list of things Kaseya does horribly .... add their Accounting Dept. to this list ....
They don;t send bills, but expect you to pay on time, then you have to use the "Portal" site to put in your credit card, BUT you can;t see any invoices at all that you are paying .... We'd be out of business in a week if we had a billing department that operated this way ...
Kaseya, get you in-house stuff cleaned up properly too please! Get a REAL billing system, one that gives us invoices that we can click a button marked PAY and then enter our CC information or have our CC on file to pay it automatically at that time ...
Hi Tom Fehlberg
We recognize that the process can be improved and we are working on a new e-commerce system for simplifying the purchasing and billing structure as a whole.
The following segment from our latest Road Map call has our CTO discussing some of these changes we are working:
With that said, I understand you are frustrated - if I can assist in any way with your current issue, please email me directly at firstname.lastname@example.org.
In 2012 our Kaseya rep told us we would be able to order licenses from a portal ourselves "soon".