Hello Kaseya users,
I have just updated to 6.3 and trying to use Service Desk instead of the old Ticketing. Problem is I can't seem to find much information on how to setup the Incident desk. For example where to find user pools. I am not sure my boss gave me full access rights. If you guys know, will you point out what I need to ask from my boss?
Desk Configuration >> Desk Definition >> Select your desk instance >> you should see 3 main tabs below... Properties, Processing, and Access