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Setup Kaseya Service Desk

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Hello Kaseya users,

I have just updated to 6.3 and trying to use Service Desk instead of the old Ticketing. Problem is I can't seem to find much information on how to setup the Incident desk. For example where to find user pools. I am not sure my boss gave me full access rights. If you guys know, will you point out what I need to ask from my boss? 

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  • Desk Configuration >> Desk Definition >> Select your desk instance >> you should see 3 main tabs below... Properties, Processing, and Access