Ok, it's Friday and it's been a very, very long week, so I'm just going to laugh this one off.  Here's a great example of how automated support can go wrong:

09/23 [Me]         Hey, how do I disable KLC VPN?
09/23 [Kaseya] Unfortunately this option is not available at this time. There should be a hotfix on the way for this issue.
09/26 [Kaseya] (set ticket to Awaiting User Feedback)
09/26 [Me]         Um, OK, here's some feedback
09/26 [Kaseya] Apologies for any confusion. Unfortunately at the moment there is no disable VPN option.  I am going to pass this onto engineering and we will update you when we have a resolution to this issue.
09/27 [Kaseya] We've found the issue and have submitted a hotfix for approval.
09/27 [Kaseya] The Engineering team is preparing a fix to address this issue. Expected release date is 9/29
10/01 [Kaseya] The Engineering team is preparing a fix to address this issue. Expected release date is 9/29
10/05 [Kaseya] The Engineering team is preparing a fix to address this issue. Expected release date is 9/29
10/10 [Kaseya] The Engineering team is preparing a fix to address this issue.  We will inform you when the hotfix is released.
10/14 [Kaseya] (ticket closed)
10/14 [Me]         Uh, not to be rude but you might have mentioned that you've released a hotfix to address the issue.  I've now disabled KLC VPN for all users.  Thanks.
10/14 [Kaseya] The Engineering team is preparing a fix to address this issue.  We will inform you when the hotfix is released.

I'm laughing only because earlier this morning I was stuck in a "Hey I can't install X on Y.  Oh? Just install X, go to Z and grab the logs so you can see why I can't install X?  OK, sure, no problem." conversation with support.  My brain will explode if I don't laugh.