Search - Kaseya Connections

Forum Post: Re: Upgrade kserver to SSD

By Michael Dixon

yes it will do it

Posted onMay 21, 2013

in Forum - Kserver Discussions

Forum Post: Re: Kaseya API Authentication SessionID retrieval

By Michael Dixon

i know how to do it . but it's a trade secret

Posted onMay 11, 2013

in Forum - Scripts & Agent Procedures

Forum Post: Re: How do you get staff to use Kaseya...

By Michael Dixon

How people view it may also depend on how they get paid too. while kaseya does boring stuff it's still doing work that a tech could do and now they're not doing it they have to find more work.

Posted onMay 6, 2013

in Forum - General Questions and Discussions

Forum Post: Re: How do you get staff to use Kaseya...

By Michael Dixon

[quote user="Eric Christiansen"] Don't look at it like you're going to get rid of techs by using Kaseya. Look at it like you can take on more clients by being more efficient. As we are

Posted onMay 6, 2013

in Forum - General Questions and Discussions

Forum Post: Re: Why can't we apply policies to _all_ organisations / machine groups?

By Michael Dixon

Yes they have There is an org called "global org" it is the "root" so assign them to there

Posted onApr 18, 2013

in Forum - Policy Management

Forum Post: Re: Policy - Out of Compliance

By Michael Dixon

What do you mean you have several alerts setup on your machines.

Posted onApr 8, 2013

in Forum - Policy Management

Forum Post: Re: Writing to a File

By Michael Dixon

Yes it does . i think this has come up before and is why i use execute shell command and echo what i want to the text file instead

Posted onApr 2, 2013

in Forum - Scripts & Agent Procedures

Forum Post: Re: Writing to a File

By Michael Dixon

post code

Posted onApr 2, 2013

in Forum - Scripts & Agent Procedures

Forum Post: Re: Writing out to a text file

By Michael Dixon

maybe you should post your code just looking at this line echo "" > #global:kworking#/#global:domainname# it's missing the final "" but really we would need your code to really

Posted onApr 2, 2013

in Forum - Scripts & Agent Procedures

Forum Post: Re: Error when (Re)Apply Schema

By Michael Dixon

yip see this one lots you need to install all the IIS6 stuff along with iis7 and if you've done that . rebooting it fixes the problem. is this k 6.3 or 6.2 ? What os is your server ? 2008 r2 ?

Posted onApr 2, 2013

in Forum - General Questions and Discussions

Forum Post: Re: How to add time to a Service Desk ticket from within a procedure?

By Michael Dixon

ok will change on Tuesday once im back from holiday

Posted onMar 27, 2013

in Forum - Service Desk

Forum Post: Re: Software Metering/Process started counter

By Michael Dixon

it's do able. obviously there are many was to achieve this. i would look at creating a perf counter set and watch for the relevant processes for each app then all you need to do is create a report

Posted onMar 27, 2013

in Forum - Monitoring

Forum Post: Re: alarms - DEDUPE & AUTO-close tickets

By Michael Dixon

Well everything is possible in KSD but weather it's practical is another debate. Now before i go on i haven't tired it recently and it may have already been improved. however the last time i tried

Posted onMar 27, 2013

in Forum - Service Desk

Forum Post: Re: Agent Procedure for Automatic System Hibernation

By Michael Dixon

there is no one way to do any thing but i would probably use kaseya to create a scheduled task which puts the machine in hibernation if idle for 2 hours.

Posted onMar 27, 2013

in Forum - Scripts & Agent Procedures

Forum Post: Re: How to add time to a Service Desk ticket from within a procedure?

By Michael Dixon

It will update the last note that is NOT hidden with the time you pass it. This therefore assumes that the note you want to add time to has already been added to the ticket ?xml version="1.0" encoding

Posted onMar 27, 2013

in Forum - Service Desk

Forum Post: Re: custom home page procedures - 'Requirement for display' how to edit?

By Michael Dixon

no it doesn't seem possible. you can get your scripts to check and only run on the right SO's and therefore it doesn't matter if some one clicks on them. However i can understand that that

Posted onMar 26, 2013

in Forum - Live Connect (KLC)

Forum Post: Re: How to add time to a Service Desk ticket from within a procedure?

By Michael Dixon

im sure it's possible but im also lost . do you mean in the time and tracking module. Can you post a screen shot ?

Posted onMar 26, 2013

in Forum - Service Desk

Forum Post: Re: Creating machine collections via script

By Michael Dixon

pm1' Declare @GroupName varchar(50)= 'root.unnamed' use ksubscribers Declare @Agentguid varchar(50) select @Agentguid = agentguid from vmachine where machname = @MachName and groupname = @Group

Posted onMar 26, 2013

in Forum - Product Feature Requests

Forum Post: Re: Installing agent on Wyse thin clients or other running Windows Embedded Standard 2009 or greater

By Michael Dixon

it works on embedded OS's

Posted onMar 26, 2013

in Forum - Agent Discussions

Forum Post: Re: Has anyone hired a developer for custom reporting? Can i get some feedback?

By Michael Dixon

We sell the Enfusion module which includes additional real time reports

Posted onMar 25, 2013

in Forum - General Questions and Discussions