Search - Kaseya Connections

Forum Post: Re: Make alarm monitoring respect hours of ServiceDesk

By Paul Haaker

OK .. So here's a start For each Organization in System/ORS/Manage you can set an Org Type There are already some default ones setup I.e. SLA_Gold , SLA_Silver etc and you can create and add extra

Posted onMay 24, 2013

in Forum - Monitoring

Forum Post: Re: Make some ticket notes become a KB article

By Paul Haaker

Or automate if as per this thread community.kaseya.com/.../85840.aspx

Posted onMay 24, 2013

in Forum - Service Desk

Forum Post: Re: Uninstall previous Kaseya agent and replace with current agent?

By Paul Haaker

Just write a script that your agent will run to remove the other agent. If you look in Kaseya under Audit/Add/Remove via your VSA you will see both agents listed , and it includes the string you need to

Posted onMay 24, 2013

in Forum - Agent Discussions

Forum Post: Re: Make alarm monitoring respect hours of ServiceDesk

By Paul Haaker

I've done this using agent procedures .. but have my own table of business hours rather than using SD Hours. I've been thinking for some time of changing the script to look as the SD coverage schedules

Posted onMay 24, 2013

in Forum - Monitoring

Forum Post: Re: Moving a ticket from one desk to another

By Paul Haaker

Oh .. I'm assuming you are using SD 1.4 and Kaseya V6.3 ?

Posted onMay 24, 2013

in Forum - Service Desk

Forum Post: Re: Moving a ticket from one desk to another

By Paul Haaker

You can use the procedure step called createTicket() In this step you can specify the desk in which to create the ticket and specify the summary and description So in your case just use the existing Ticket

Posted onMay 24, 2013

in Forum - Service Desk

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

But doesn't Echo %Date% output the result as "Fri 17/05/2013" I'm pretty sure Datediff needs the date to be in the format as just "17/05/2013" ie without the 'Fri"

Posted onMay 17, 2013

in Forum - Service Desk

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

it sounds like a common issue social.msdn.microsoft.com/.../78d3989a-8975-4930-998d-1eb907966f57 And do you have any other SQL commands that work ok

Posted onMay 17, 2013

in Forum - Service Desk

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

What version of Kaseya and SD are you using Kaseya 6.3 and SD 1.4 or Kaseya 6.2 and SD 1.3 ? The Datediff command needs to look like something like this : select DATEDIFF (minute, [=Start

Posted onMay 16, 2013

in Forum - Service Desk

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

There always more than one way to do these you could just use 3 new SQL command Stage Entry use : select getDATE() as Starttime Stage Exit use : select getDATE() as Endtime : select DATEDIFF(MINUTE,[=starttime

Posted onMay 15, 2013

in Forum - Service Desk

Forum Post: Re: Is there a way to see history on alarm suspension?

By Paul Haaker

select * from vuptimehistory This will show you the history You'll just need to work out which "type" represents the suspended time

Posted onMay 15, 2013

in Forum - Monitoring

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

The vb script need to be changed : From cscript.exe c:\kworking1\sdtime.vbs [=starttime=] [=endtime=] Too cscript.exe c:\kworking1\sdtime.vbs //NoLogo [=starttime=] [=endtime

Posted onMay 15, 2013

in Forum - Service Desk

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

Heres a zip file with an example of the shell commands to run and the Stage Entry/Exit steps. I'm still working on getting the vb part to work , but as is it will add the date-time to your custom fields

Posted onMay 13, 2013

in Forum - Service Desk

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

I've just finished working out how to run vbscript from within an SD Procedure So if I get a chance tomorrow I'll see if I can create one that takes the start and end date/times and works out the

Posted onMay 12, 2013

in Forum - Service Desk

Forum Post: Re: vsaServiceDesk.asmx in KaseyaWS Sample Client to access KSD 6.3

By Paul Haaker

Exception Stack Frame Name="UpdateIncident" File="C:\Dev\serviceDesk\branches\serviceDesk-v1.4.0.0\source\Services\rCreateIncident.cs" Line="1698" / Frame Name="Process" File

Posted onMay 7, 2013

in Forum - Service Desk

Forum Post: Re: Event Log Collection

By Paul Haaker

There's a database view called dbo.vNtEventLog that keeps ALL the vents retrieved from each machine based on the retention value set. The view is for ALL events gathered based on Agent/Eventlog Settings

Posted onMay 3, 2013

in Forum - Agent Discussions

Forum Post: Re: Location Tracking

By Paul Haaker

Yeh .. I tried that one in 6.2 .. but if I recall it relies on you entering the Street address as a custom field against each machine , and the Google API just looks up the address , works out the co-ordinates

Posted onMay 1, 2013

in Forum - Agent Discussions

Forum Post: Location Tracking

By Paul Haaker

Has anyone ever come up with an effective way of Location tracking agents .. NOT Mobiles .. but actual machines , Laptops etc And I was also wondering if a laptop is using a 3G Datacard .. could the KMDM

Posted onMay 1, 2013

in Forum - Agent Discussions

Forum Post: Re: time a ticket was on a stage

By Paul Haaker

The longer you sit and think the more ideas come to mind Why not just create 2 custom fields for each Stage .. and then in the stage entry procedure write the date/time to one , and the Stage Exit procedure

Posted onApr 30, 2013

in Forum - Service Desk

Forum Post: Re: Add Custom Information

By Paul Haaker

Actually .. I'm wrong Go to : System / Customize / Site Customization There is a tab called Org Custom Field Title Here there are some predefined ones. You can edit these plus add some more.by clicking

Posted onApr 30, 2013

in Forum - Service Desk