Search - Kaseya Connections

Forum Post: Re: Remote Control - Kaseya's own version

By Tito Esteves

@Jilderton. Can you provide the ticket number for this issue? We would like to further investigate.

Posted onApr 10, 2013

in Forum - Live Connect (KLC)

Wiki Page: How to Remove KNDv1.1

By Tito Esteves

KB #: KKB000947 If a customer upgrades to VSAv6.3 and they have KNDv1.1, they should un-install KNDv1.1 or upgrade to KNDv1.2 prior to upgrading to 6.3. However, the KND functionality has been

Posted onMar 5, 2013

in Wiki - KKB Wiki

Forum Post: Re: Remote Control when Agent connected via Backup Server

By Tito Esteves

Yes that is correct. Remote control via the remote control module(not LiveConnect) will only work via the primary Kserver address. It was designed that way when it was originally created. The current workaround

Posted onFeb 4, 2013

in Forum - Remote Control

Forum Post: Re: Max file size in Agent Procedure - Distribute File

By Tito Esteves

The file size limit in version 6.2 is 2 GB. In version 6.3 this limitation is removed. As mentioned by ghettomaster there is a two hour default time out period. You may want to keep that in mind as well

Posted onOct 18, 2012

in Forum - Agent Discussions

Forum Post: Re: Failed to resolve url https:///ManagedFiles/VSAHiddenFiles/libkacm.dll

By Tito Esteves

Are you still having this issue? If the file is located on your Kserver you can try downloading that file directly in your browser via that url path: yourUrl.com/managedfiles/vsahiddenfiles/libkacm.dll

Posted onAug 20, 2012

in Forum - Agent Discussions

Forum Post: Re: KVNC Failing to connect, numerous steps tried.

By Tito Esteves

Thanks for the update. I'd like to take a look. Please create a ticket and include the name of the machine in question. Also enable the kaseyasupport account on your Kserver if you have not done so

Posted onAug 2, 2012

in Forum - Remote Control

Forum Post: Re: KVNC Failing to connect, numerous steps tried.

By Tito Esteves

. If it shows success, then most likely it is something environmental since it is just this single agent. A few things you can try if the preinstall shows success: 1. Telnet from the agent to the kserver using

Posted onJul 31, 2012

in Forum - Remote Control

Wiki Page: Upgrading

By Tito Esteves

Content to the right. →

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: Migrating VSA Servers

By Tito Esteves

Content to the right. →

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: Why are scripts failing with errors?

By Tito Esteves

KB#: KKB000679 QUESTION Scripts fail with an error similar to: ERROR: execFile() timed out waiting for C:\windows\system32\cmd.exe to complete. appearing in the script log. The script is taking longer

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: How do I run a script that could take longer than 2 hours?

By Tito Esteves

after the application has finished. APPLIES TO Kaseya K2, G1, IT Center

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: How do I send attachments using the SEND EMAIL function?

By Tito Esteves

KB#: KKB000678 QUESTION How do I send email attachments using scripting? There doesn't appear to be any way of attaching files using the Send Email script command. ANSWER Either: a) Use the Execute

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: How do I pass variables between scripts? Can you provide a good example?

By Tito Esteves

script BUT not the other way around. Import the following example for details: ?xml version="1.0" encoding="ISO-8859-1" ? folderDef0 scriptDef scriptIf ifFunc="1" fp1="" fp2="" fp3="" ifTest="0" test

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: How do I export or import more than one script at a time?

By Tito Esteves

KB#: KKB000446 QUESTION How do I export or import more than one script at a time? ANSWER Use the Export Folder and Import Folder links on the Scripts tab to do this. Click on Public Scripts on the left

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: How do I add trusted sites to the Internet Explorer configuration on a machine?

By Tito Esteves

on the machines to allow anything from the domain to run ActiveX. This script adds manage.archersolutions.com IF True THEN Set Registry Value Parameter 1 : HKEY

Posted onJul 19, 2012

in Wiki - KKB Wiki

Wiki Page: How can I download files from remote sources using the Get URL agent procedure command?

By Tito Esteves

KB#: KKB000642 QUESTION: How can I download files from remote sources using the Get URL agent procedure command ? ANSWER: This sample demonstrates how to download files from remote sources using the Get

Posted onJul 19, 2012

in Wiki - KKB Wiki

Forum Post: Re: Restart Kaseya agent service on a timed schedule

By Tito Esteves

You can check to see if the agent is running and checked on a timed schedule however if the agent is not running it will not be able to restart the agent service. In order to check to see if the agent

Posted onApr 2, 2012

in Forum - Scripts & Agent Procedures

Wiki Page: Does Kaseya work on 64-bit platforms - SQL Server x64 and Windows 2003 Server x64?

By Tito Esteves

. There are a couple of minor tweaks required though. 1. You need to enable IIS to run in 32 bit compatible mode. This is the command to be run from \Inetpub\AdminScripts in a Command Prompt window

Posted onApr 2, 2012

in Wiki - KKB Wiki

Forum Post: Re: Remote Control Control Machine issues with Windows 7

By Tito Esteves

Hi Kerry, Since you stated you incur this issue the first time you connect, I suspect the reason is because the VNC package you are using is not preinstalled. Whenever you connect to an agent the first

Posted onFeb 20, 2012

in Forum - Best Practices

Forum Post: External Application Integration with 6.2 upgrade (AuthAnvil, ConnectWise, Etc..)

By Tito Esteves

V6.2 Password Changes that Impact External Applications VSA v6.1 and prior versions used a SHA-1 algorithm to hash passwords. Therefore, external applications that were compatible with v6.1

Posted onOct 3, 2011

in Forum - Best Practices