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Wiki Page: Why do KAV endpoints show a different license expiration than shown in the KAV UI?

By Travis.Boyle

license by which you are billed) expires 1 year after installation to the endpoint, and is noted in the KAV module as the license expiration date for the endpoint. At the end of that year, the number

Posted onMay 1, 2013

in Wiki - KKB Wiki

Wiki Page: Kaseya AntiMalware (KAM)

By Travis.Boyle

Kaseya AntiMalware (KAM) KAM Help KAM Release Notes KAM LMS Training KES/KAM/KAV TechJam KAM Forum ------- 2013/04/05 definition issue KAM/KAV Licensing Differences || Note - If the ↑above embedded

Posted onApr 16, 2013

in Wiki - KKB Wiki

Wiki Page: 2013-04-15 MalwareBytes definition issue

By Travis.Boyle

The database v2013.04.15.12 has an error which causes the protection module to quarantine windows processes and files. This is the fix to get the files back from quarantine. Please download this tool from

Posted onApr 16, 2013

in Wiki - KKB Wiki

Forum Post: Re: KasAVSrv.exe

By Travis.Boyle

KES = Yes KAV = No KasAVSrv is the endpoint service that creates the interface between Kaseya and the AVG API. KAV uses a modified version of lua to connect to the Kaspersky installations. Travis

Posted onApr 16, 2013

in Forum - Kaseya Antivirus (KAV)

Forum Post: Re: Kaspersky 6.0 Issue(s) after Windows Update

By Travis.Boyle

You can import and use the key refresh AP I put out on community.kaseya.com/.../84390.aspx on SaaS as well as on premise. Travis

Posted onApr 16, 2013

in Forum - Kaseya Antivirus (KAV)

Forum Post: Re: KAV and KB2823324

By Travis.Boyle

Elliot, the scripts using the DISM tool do not trigger the restart. Travis

Posted onApr 12, 2013

in Forum - Patch Management

File: Refresh KAV 1.4 license key

By Travis.Boyle

Agent procedure that writes the current update.key from KServer to endpoint, clears current license information, and attempts to apply the update.key to endpoint. This will only function properly when

Posted onApr 12, 2013

in File - Knowledge Exchange - Scripts, Templates, etc

Forum Post: Re: KAV and KB2823324

By Travis.Boyle

I have created a pair of scripts as well, using the DISM tool instead of WSUS, available at community.kaseya.com/.../84386.aspx The KAV specific script also attempts to copy down a new KAV key and apply

Posted onApr 12, 2013

in Forum - Patch Management

Forum Post: Re: Kaspersky 6.0 Issue(s) after Windows Update

By Travis.Boyle

Thanks Chris, I've posted 2 agent procedures as well: community.kaseya.com/.../84386.aspx Regards, Travis

Posted onApr 12, 2013

in Forum - Kaseya Antivirus (KAV)

File: KB2823324 removal procedures

By Travis.Boyle

.zip contains two agent procedures, one to just remove KB2823324, one to remove KB2823324, copy most recent KAV key to endpoint, and attempt to apply the key. KB removal uses Microsoft Deployment Image

Posted onApr 12, 2013

in File - Knowledge Exchange - Scripts, Templates, etc

Forum Post: Re: KAV and KB2823324

By Travis.Boyle

James, Kaspersky has sent us a patch, but in initial testing it is failing. As soon as we have a confirmed working patch, we will update with more information. Travis Kaseya Support

Posted onApr 11, 2013

in Forum - Patch Management

Wiki Page: KAV Licensing

By Travis.Boyle

KAV 1.4 / MS KB2823324 issue patch

Posted onApr 11, 2013

in Wiki - KKB Wiki

File: KAV 1.4 / MS KB2823324 issue

By Travis.Boyle

-protected. Usage: 1. Download and extract the Procedure kb2823324.xml 2. Import into Agent Procedures 3. Run Agent Procedure against affected endpoints

Posted onApr 11, 2013

in File - Knowledge Exchange - Scripts, Templates, etc

Wiki Page: Kaseya Security and Windows 8, Windows Server 2012 support

By Travis.Boyle

Workstation 10 and Server 10 release APPLIES TO KES 2.3 and below, KAV 1.4 and below

Posted onMar 20, 2013

in Wiki - KKB Wiki

Forum Post: Re: After KES 2.3 Update: AVG installers have not completed download.

By Travis.Boyle

Eli, Most likely, AVG released an updated build for avgexchangeinstall.exe. There is a nightly process that automatically checks for updated installers and downloads them when needed. Regards, Travis

Posted onFeb 28, 2013