Kaseya Connections

Kaseya Connectionshttp://community.kaseya.com/resources/m/default.aspxResourcesen-USTelligent Community 5.5.134.25133 (Build: 5.5.134.25133)MSP Sales Tactic | Using Kaseya to Perform an IT Network Assessment to Win New Businesshttp://community.kaseya.com/resources/m/mediagallery/85737.aspxWed, 22 May 2013 19:12:03 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85737Nicole Spoering0<p><span style="font-size:medium;"><strong>MSP SALES TACTIC | USING KASEYA TO PERFORM AN IT NETWORK ASSESSMENT TO WIN NEW BUSINESS</strong></span></p> <p>In Part 2 of a two part series on using IT networks assessments as an effective sales tactic, MSP expert Erick Simpson of SPC International (fka MSP University) and Jeff Keyes of Kaseya’s product marketing team will present helpful sales tips and techniques during a 60-minute webinar.</p> <p>You’ll learn:</p> <ul> <li>How to create a sales pitch for using IT network assessments as an MSP prospecting tool</li> <li>The types of information to gather during the assessment and how to analyze the data</li> <li>How to use Kaseya as the technology that enables this sales tactic, including steps to deploy an agent, complete in initial asset discovery scan, prepare a risk/gap analysis of the prospect’s network, and run a summary report of findings</li> <li>How to prepare for the recap customer meeting so you can handle typical questions – and handle common objections</li> <li>How to use the summary report of findings to convert the prospect to a customer with a new managed services agreement</li> </ul> <div><em><span style="font-size:x-small;">As an additional note to prepare for this session, you may want to review <a href="http://community.kaseya.com/resources/m/mediagallery/83858.aspx" title="Part 1" target="_blank">Part 1</a> of this series.</span></em></div> <p></p> <p></p> <p></p> <p><span style="font-size:large;"><strong>View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a title="Click here to view in a new window" href="http://www.youtube.com/embed/dKNK0NPECoU" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/dKNK0NPECoU" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a title="Download the Adobe Flash Player for your browser" href="http://get.adobe.com/flashplayer/?promoid=BUIGP" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a title="Click here to view in a new window" href="https://docs.google.com/presentation/d/1p4pmEk0x_-ZBXKw8X9O-QCYWNPo-isBq8P4HVd_MyJc/embed?start=false&loop=false&delayms=3000" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="https://docs.google.com/presentation/d/1p4pmEk0x_-ZBXKw8X9O-QCYWNPo-isBq8P4HVd_MyJc/embed?start=false&loop=false&delayms=3000" frameborder="0" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded slides do not resolve or ask you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>Discover Kaseya: Monitoring & Agent Procedureshttp://community.kaseya.com/resources/m/discoverkaseya/85700.aspxTue, 21 May 2013 22:15:10 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85700Robert Nunez0<p></p> <table style="width:980px;" border="0"> <tbody> <tr> <td width="820px"><img src="/resized-image.ashx/__size/820x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/0027.Discover-Kaseya-Logo.jpg" border="0" alt="" /></td> <td> <p style="text-align:center;"><strong><span style="font-size:small;"><img src="/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/8802.iconKLogoGeneric.gif" border="0" alt="" /></span></strong></p> <p style="text-align:center;"><span style="font-size:small;"><strong> Monitoring & Agent Procedures</strong></span></p> </td> </tr> </tbody> </table> <p><span style="font-size:large;"><strong>THIS SESSION FOCUSED ON: Monitoring & Agent Procedures</strong></span></p> <p><span style="font-size:medium;"><br /></span></p> <p><span style="font-size:medium;">This demo will include a look into several new Kaseya features:</span></p> <ul class="icon"> <li> <p><span style="font-size:medium;"><span>Deep dive into the power of Kaseya scripting & automation</span></span></p> </li> <li> <p><span style="font-size:medium;"><span>6.3 Scripting Engine spotlights the improvements to both workflow and error handling</span></span></p> </li> <li> <p><span style="font-size:medium;"><span>Increase time savings in man hours through the power of automation</span></span></p> </li> <li> <p><span style="font-size:medium;"><span>Ensure compliance through the power of monitor alerts and agent procedures</span></span></p> </li> </ul> <p></p> <p></p> <p></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><strong><span><a href="http://www.youtube.com/embed/mYAs_vo2g1Q" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></span></strong></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/mYAs_vo2g1Q" frameborder="0"></iframe>/p></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p><div style="clear:both;"></div>Discover Kaseya: Service Desk 1.4 - May 14http://community.kaseya.com/resources/m/discoverkaseya/85441.aspxTue, 14 May 2013 21:53:45 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85441Robert Nunez0<p></p> <table style="width:980px;" border="0"> <tbody> <tr> <td width="820px"><img src="/resized-image.ashx/__size/820x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/0027.Discover-Kaseya-Logo.jpg" border="0" alt="" /></td> <td> <p style="text-align:center;"><strong><span style="font-size:small;"><img src="/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/8802.iconKLogoGeneric.gif" border="0" alt="" /></span></strong></p> <p style="text-align:center;"><span style="font-size:small;"><strong> OPTIMIZED SYSTEMS MANAGEMENT</strong></span></p> </td> </tr> </tbody> </table> <p><span style="font-size:large;"><strong>THIS SESSION IS FOCUSED ON: Service Desk 1.4</strong></span></p> <p><span style="font-size:small;">This demo will include a look into several new Kaseya features:</span></p> <ul class="icon"> <li> <p><span style="font-size:small;"><span>Kaseya Service Desk configuration to help you meet ITIL requirements</span></span></p> </li> <li> <p><span style="font-size:small;"><span>The application of Service Level Agreements on support workflows</span></span></p> </li> <li> <p><span style="font-size:small;"><span>Automation of support escalations processes, email notifications and cases status notifications</span></span></p> </li> <li> <p><span style="font-size:small;"><span>The integration of Kaseya monitoring into the Service Desk to enable the support team to work from a single pane of glass</span></span></p> </li> <li> <p><span style="font-size:small;"><span>Engineer time logging and management\client based reporting opportunities</span></span></p> <p><span style="font-size:small;"><span><br /></span></span></p> </li> </ul> <p></p> <p></p> <p><span style="font-size:large;"><strong>View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><strong><span><a href="http://www.youtube.com/embed/bxMqZHqqMKI" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></span></strong></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/bxMqZHqqMKI" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p><div style="clear:both;"></div>How Does Your Service Desk Stack Up?http://community.kaseya.com/resources/m/mediagallery/85299.aspxThu, 09 May 2013 17:08:32 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85299Robert Nunez0<p><span style="font-size:large;"><strong>How Does Your Service Desk Stack Up?</strong></span></p> <p><span>A successful Service Desk should be aligned with business processes, improve user satisfaction and productivity, optimize the organization from the inside out, and serve as a single point of contact between a company’s customers, employees and business partners.</span><br /><br /><span>More importantly, the Service Desk should be a key part of a completely integrated IT systems management strategy.</span><br /><br /><span>View this informative webinar as Chris Brand (IT Director, Fairfield School District, CT) demonstrates how he has transformed his reduced staff into a process driven IT department through an integrated service management solution.</span><br /><br /><span>The main benefits of implementing an effective Service Desk include:</span><br /><br /><br /></p> <ul> <li>Reducing costs by ensuring efficient allocation of resources</li> </ul> <ul> <li>Better user care, leading to greater satisfaction and productivity</li> </ul> <ul> <li>Alignment of IT and business goals and increased return on investment (ROI)</li> </ul> <ul> <li>Centralizing of processes improving communication and information management</li> </ul> <ul> <li>Proactive service support and fast incident resolution</li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/2IN3Bzd1WWA" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/2IN3Bzd1WWA" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/20873912" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/20873912?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/how-does-your-service-desk-stack-up" title="How does your service desk stack up?" target="_blank">How does your service desk stack up?</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>Coffee on Kaseya - St. Louis Area: IT Systems Management Sessionhttp://community.kaseya.com/resources/m/mediagallery/85118.aspxFri, 03 May 2013 19:43:17 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85118Robert Nunez0<p><span style="font-size:large;"><strong>Coffee on Kaseya - St. Louis Area: IT Systems Management Session</strong></span><span style="font-size:large;"><strong></strong></span></p> <p>There are very few solutions in today’s market that deliver a truly complete IT systems management solution through one web portal.<br /><br />View this 30-minute session to learn more about:</p> <ul> <li> <p><span style="font-size:12px;"> Manage, Monitor, and Automate through a Single Solution</span></p> </li> <li> <p><span style="font-size:12px;"> Policy driven management of IT assets on and off the network</span></p> </li> <li> <p><span style="font-size:12px;"> Documented, repeatable, automated self healing of your business critical systems</span></p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/Y2XnSDV5o_c" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/Y2XnSDV5o_c" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/20497654" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/20497654?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/coffee-on-kaseya-st-louis-it-systems-management-session" title="Coffee on Kaseya: St. Louis - IT Systems Management Session" target="_blank">Coffee on Kaseya: St. Louis - IT Systems Management Session</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>Coffee on Kaseya - Chicago Area: IT Systems Management Sessionhttp://community.kaseya.com/resources/m/mediagallery/85115.aspxFri, 03 May 2013 19:02:40 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85115Robert Nunez0<p><span style="font-size:large;"><strong>Coffee on Kaseya - Chicago Area: IT Systems Management Session</strong></span><span style="font-size:large;"><strong></strong></span></p> <p>There are very few solutions in today’s market that deliver a truly complete IT systems management solution through one web portal.<br /><br />View this 30-minute session to learn more about:</p> <ul> <li> <p><span style="font-size:12px;"> Manage, Monitor, and Automate through a Single Solution</span></p> </li> <li> <p><span style="font-size:12px;"> Policy driven management of IT assets on and off the network</span></p> </li> <li> <p><span style="font-size:12px;"> Documented, repeatable, automated self healing of your business critical systems</span></p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/0gFJCd1XUNQ" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/0gFJCd1XUNQ" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/20496500" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/20496500?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/coffee-on-kaseya-chicago-area-it-systems-management" title="Coffee on Kaseya: Chicago Area - IT Systems Management" target="_blank">Coffee on Kaseya: Chicago Area - IT Systems Management</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>Coffee on Kaseya - Oklahoma City: IT Systems Management Sessionhttp://community.kaseya.com/resources/m/mediagallery/85114.aspxFri, 03 May 2013 18:49:46 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85114Robert Nunez0<p><span style="font-size:large;"><strong>Coffee on Kaseya - Oklahoma City: IT Systems Management Session</strong></span><span style="font-size:large;"><strong></strong></span></p> <p>There are very few solutions in today’s market that deliver a truly complete IT systems management solution through one web portal.<br /><br />View this 30-minute session to learn more about:</p> <ul> <li> <p><span style="font-size:12px;"> Manage, Monitor, and Automate through a Single Solution</span></p> </li> <li> <p><span style="font-size:12px;"> Policy driven management of IT assets on and off the network</span></p> </li> <li> <p><span style="font-size:12px;"> Documented, repeatable, automated self healing of your business critical systems</span></p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/l82e8HCP_H0" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/l82e8HCP_H0" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/20495961" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/20495961?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/coffee-on-kaseya-oklahoma-city-it-systems-management-session" title="Coffee on Kaseya: Oklahoma City - IT Systems Management Session" target="_blank">Coffee on Kaseya: Oklahoma City - IT Systems Management Session</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>Coffee on Kaseya: Indianapolis-Area IT Systems Management Sessionhttp://community.kaseya.com/resources/m/mediagallery/85113.aspxFri, 03 May 2013 18:17:31 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85113Robert Nunez0<p><span style="font-size:large;"><strong>Coffee on Kaseya - Indianapolis-Area: IT Systems Management Session</strong></span><span style="font-size:large;"><strong></strong></span></p> <p>There are very few solutions in today’s market that deliver a truly complete IT systems management solution through one web portal.<br /><br />View this 30-minute session to learn more about:</p> <ul> <li> <p><span style="font-size:12px;"> Manage, Monitor, and Automate through a Single Solution</span></p> </li> <li> <p><span style="font-size:12px;"> Policy driven management of IT assets on and off the network</span></p> </li> <li> <p><span style="font-size:12px;"> Documented, repeatable, automated self healing of your business critical systems</span></p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/0h5SiPgkpYE" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/0h5SiPgkpYE" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/20059964" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/20059964?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/coffee-on-kaseya-indianapolisarea-it-systems-management-session" title="Coffee on Kaseya: Indianapolis-Area IT Systems Management Session" target="_blank">Coffee on Kaseya: Indianapolis-Area IT Systems Management Session</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>KID 1.1 PreOS Beta CD Boot ISO v2http://community.kaseya.com/resources/m/knowexch/85045.aspxWed, 01 May 2013 02:03:22 GMTee89d6da-ae05-4b70-8176-76135f5506a0:85045david0<div style="clear:both;"></div>Coffee on Kaseya: Miami-Area IT Systems Management Sessionhttp://community.kaseya.com/resources/m/mediagallery/84959.aspxSat, 27 Apr 2013 04:28:37 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84959Robert Nunez0<p><span style="font-size:large;"><strong> Coffee on Kaseya - Miami-Area: IT Systems Management Session</strong></span><span style="font-size:large;"><strong></strong></span></p> <p>There are very few solutions in today’s market that deliver a truly complete IT systems management solution through one web portal.<br /><br />View this 30-minute session to learn more about:</p> <ul> <li> <p><span style="font-size:12px;"> Manage, Monitor, and Automate through a Single Solution</span></p> </li> <li> <p><span style="font-size:12px;"> Policy driven management of IT assets on and off the network</span></p> </li> <li> <p><span style="font-size:12px;"> Documented, repeatable, automated self healing of your business critical systems</span></p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/4XnwXVkn2xg" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/4XnwXVkn2xg" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/20059588" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/20059588?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/coffee-on-kaseya-miamiarea-it-systems-management-session" title="Coffee on Kaseya: Miami-Area IT Systems Management Session" target="_blank">Coffee on Kaseya: Miami-Area IT Systems Management Session</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>MSP Marketing Tips | How to Differentiate Your Business to Win More Customershttp://community.kaseya.com/resources/m/mediagallery/84802.aspxWed, 24 Apr 2013 01:12:38 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84802Nicole Spoering0<p><span style="font-size:medium;"><strong>MSP MARKETING TIPS | HOW TO DIFFERENTIATE YOUR BUSINESS TO WIN MORE CUSTOMERS</strong></span></p> <p>During this 60 minute webinar, MSP sales expert Mark Woldman of MSP Sales Pros will share marketing tips and MSP best practices and show you how to build a strategy that includes surefire tactics to help you stand out from the crowd and win more MSP business.</p> <h2>You'll learn:</h2> <ul class="icon"> <li>Why its important to define your service offering first – and how to do it effectively</li> <li>How to validate the benefits of your services by polling the market – and competitors</li> <li>Easy-to-use tool that shows you immediately where you stand in the market</li> <li>How to develop a differentiated marketing message that stands out from the crowd</li> <li>How to scale marketing messages and sales collateral that build trust and credibility</li> <li>Sample messages that have won new MSP contracts (using the power of Kaseya)</li> <li>Simple techniques to manage the process so you can stay ahead of your competitors</li> </ul> <p></p> <div></div> <p></p> <p></p> <p></p> <p><span style="font-size:large;"><strong>View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a title="Click here to view in a new window" href="http://www.youtube.com/embed/S4zzKjyIbL8" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/S4zzKjyIbL8" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a title="Download the Adobe Flash Player for your browser" href="http://get.adobe.com/flashplayer/?promoid=BUIGP" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a title="Click here to view in a new window" href="https://docs.google.com/file/d/0B4SK27prD2anMlU0SVhuc21DdTA/preview" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="https://docs.google.com/file/d/0B4SK27prD2anMlU0SVhuc21DdTA/preview" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded slides do not resolve or ask you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>Expand Your IT Service Delivery Without Expanding Your Budget - April 2013 http://community.kaseya.com/resources/m/mediagallery/84745.aspxMon, 22 Apr 2013 22:48:11 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84745Robert Nunez0<p><span style="font-size:large;"><strong> Expand your IT Service Delivery without expanding your budget</strong></span></p> <p>View this webinar to hear Wesley Chambers of Kaseya, discuss how current Kaseya customers utilize Kaseya IT Services to strategically grow their business without incurring high costs. Benefits of using Kaseya IT Services:<br /><br /></p> <ul> <li> <p><span style="font-size:12px;"> Increase bottom-line profitability</span></p> </li> <li> <p><span style="font-size:12px;"> Provide 24x7x365 Monitoring and Management</span></p> </li> <li> <p><span style="font-size:12px;"> Eliminate the “noise”</span></p> </li> <li> <p><span style="font-size:12px;"> Exceed user service level expectations</span></p> </li> <li> <p><span style="font-size:12px;"> Scale without hiring staff or adding overhead</span></p> </li> <li> <p><span style="font-size:12px;"> Maximize the usage of your technical resources and focus your staff on higher-level support</span></p> </li> <li> <p><span style="font-size:12px;"> Extend your ability to provide a full range of IT service capabilities</span></p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/E6juWxD3H7M" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/E6juWxD3H7M" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/19653523" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/19653523?rel=0" width="427" height="356" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/expand-your-it-service-delivery-without-expanding-your-budget" title="Expand your IT Service Delivery without expanding your budget" target="_blank">Expand your IT Service Delivery without expanding your budget</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>Kaseya Support TechJams Session: Monitoring - Part II (6.3)http://community.kaseya.com/resources/m/techjams/84686.aspxFri, 19 Apr 2013 17:27:47 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84686Nicole Spoering0<p> </p> <table style="width:980px;" border="0"> <tbody> <tr> <td width="820px"><img src="/resized-image.ashx/__size/820x0/__key/CommunityServer-Components-UserFiles/00-00-00-29-36-Attached+Files/3302.main_5F00_lp.jpg" alt="" border="0" /></td> <td> <p style="text-align:center;"><strong><span style="font-size:small;"><img src="/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/8105.iconMonitoring.gif" border="0" alt="" /><br />KASEYA</span></strong><strong><span style="font-size:small;"><br />MONITORING PART II (6.3)</span></strong></p> </td> </tr> </tbody> </table> <p><span style="font-size:large;"><strong>THIS SESSION FOCUSED ON: MONITORING  - PART II (6.3)</strong></span></p> <p>Kaseya Support Specialists routinely document commonly asked questions, configuration techniques, and troubleshooting steps in knowledge base articles. To enable our customers to get the best from the product, we have brought these resources together to form the foundation of the Kaseya Support TechJam sessions.</p> <p>Much more than a product demonstration, Kaseya Support TechJams are designed to bridge the gap between the platform user guide and real world scenarios so that you can build upon your knowledge and practical experience of Kaseya.</p> <p>These weekly sessions will run for approximately 50 minutes and will include time for customer questions.</p> <p><a href="http://www.kaseya.com/forms/techjams.aspx" title="Join one of our weekly sessions" target="_blank">Join one of our weekly sessions</a> where our support specialists will guide you on:</p> <p>• How to get the most from the Kaseya platform<br />• Best practices<br />• Common issues and queries seen by support and how to solve them<br />• Module specific tips and tricks</p> <p><span style="font-size:large;"><strong><br /> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/Zj0j5l9MSRE" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/Zj0j5l9MSRE" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="https://docs.google.com/presentation/d/1GKvPZIexf8b51_4IP2N3rSoJ2ktGnT0-2vFPt2rQBuQ/embed?start=false&loop=false&delayms=3000" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="https://docs.google.com/presentation/d/1GKvPZIexf8b51_4IP2N3rSoJ2ktGnT0-2vFPt2rQBuQ/embed?start=false&loop=false&delayms=3000" frameborder="0" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded slides do not resolve or ask you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>How to Limit License Peer Group/Org http://community.kaseya.com/resources/m/knowexch/84637.aspxThu, 18 Apr 2013 19:52:54 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84637Jill Sutherland0<div> <p><strong><span style="font-size:medium;">How to Limit License Peer Group/Org</span></strong></p> <p><strong><span style="font-size:medium;"></span></strong></p> </div> <p></p> <p>Here’s a useful tip. When you want to limit the number of agents needed in a Group/Org, simply follow the below steps:</p> <p>1.  Login to the console</p> <p>2.  Go to System Option | Server Manager | License Manager and select License By Group</p> <p>3.  Then you can limit:</p> <p>                  * VSA Agents</p> <p>                  * Backup for Servers and Workstations</p> <p>                  * Desktop Migration</p> <p>                  * Desktop Policy</p> <p>                  * Security</p> <p><img src="/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-00-42-49-Attached+Files/8468.How-to-limit-License-Peer-Group.png" border="0" alt="" /></p><div style="clear:both;"></div>How to Configure the Standard Solution Package in Kaseya 6.3http://community.kaseya.com/resources/m/knowexch/84636.aspxThu, 18 Apr 2013 19:40:27 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84636Jill Sutherland0<div> <div> <p><strong><span style="font-size:medium;">How to Configure the Standard Solution Package in Kaseya 6.3</span></strong></p> </div> <p>Below are Kaseya Best Practices for managing machines within a customer environment including Monitor Sets, Agent Procedures, Patch Management Policies, Views, Event Sets to help Kaseya administrators rapidly apply this standard and recommended configuration right after agent deploy.</p> <p>To configure just follow this steps:</p> <p style="padding-left:30px;">1.  Login to the Kaseya console</p> <p style="padding-left:30px;">2.  Select System Menu | Orgs/Groups/Depts/Staff| Manage</p> <p style="padding-left:30px;">3.  Select an Organization and then click on the System Management Tab</p> <p style="padding-left:30px;">4.  Click on Configure and a pop-up wizard will come out</p> <p style="padding-left:30px;">5.  Simply select the content that you want to apply to the Organization</p> <p style="padding-left:30px;">6.  Done!</p> <div><img src="http://community.kaseya.com/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-00-42-49-Attached+Files/4784.How-to-Configure-the-Standard-Solution-Package-in-Kaseya-6.3.png" border="0" alt="" /></div> </div><div style="clear:both;"></div>Discover Kaseya: Optimized Systems Management - April 17http://community.kaseya.com/resources/m/discoverkaseya/84587.aspxWed, 17 Apr 2013 23:22:22 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84587Robert Nunez0<p></p> <table style="width:980px;" border="0"> <tbody> <tr> <td width="820px"><img src="http://community.kaseya.com/resized-image.ashx/__size/820x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/0027.Discover-Kaseya-Logo.jpg" border="0" alt="" /></td> <td> <p style="text-align:center;"><strong><span style="font-size:small;"><img src="http://community.kaseya.com/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/8802.iconKLogoGeneric.gif" border="0" alt="" /></span></strong></p> <p style="text-align:center;"><span style="font-size:small;"><strong> OPTIMIZED SYSTEMS MANAGEMENT</strong></span></p> </td> </tr> </tbody> </table> <p><span style="font-size:large;"><strong>THIS SESSION IS FOCUSED ON: OPTIMIZED SYSTEMS MANAGEMENT</strong></span></p> <p><span style="font-size:small;">A complete and effective Systems Management process is too often a tedious goal to reach. Kaseya's latest upgrades simplify how you apply settings to your machines. Now, asset discovery within your environment, applying maintenance procedures, creating monitor sets with pre-defined thresholds for multiple levels of alerting, audit schedules, patch management policies and much more, has never been easier.</span></p> <p><span style="font-size:small;">This demo will include a look into several new Kaseya features:</span></p> <ul class="icon"> <li> <p><span style="font-size:small;">Learn how to Discover all of your devices using network and domain-based scans and immediately bring them under management as either managed assets or managed agents</span></p> </li> <li> <p><span style="font-size:small;">Learn how to enable the automatic application of Kaseya's Standard Solution Package using a simple, Systems Management Wizard</span></p> </li> <li> <p><span style="font-size:small;">A review of Policy Management to highlight the power of policy-based governance</span></p> </li> <li> <p><span style="font-size:small;">A peek into Labels within Views - A new feature which automatically attaches a label to machines based on their role (ie. Domain Controller, Exchange Server, etc...)</span></p> </li> </ul> <p></p> <p></p> <p><span style="font-size:large;"><strong>View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><strong><span><a href="http://www.youtube.com/embed/i6UNbliwRAI" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></span></strong></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/i6UNbliwRAI" frameborder="0"></iframe></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p></p> <p style="text-align:left;"><strong><span><a href="https://docs.google.com/presentation/d/1u8NZaHlMd2f5xIOfNymvkdS5STbKlElVPDUbPjsX8T0/embed?start=false&loop=false&delayms=3000" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></span></strong></p> <p><iframe src="https://docs.google.com/presentation/d/1u8NZaHlMd2f5xIOfNymvkdS5STbKlElVPDUbPjsX8T0/embed?start=false&loop=false&delayms=3000" frameborder="0" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded PPT does not resolve or asks you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>KB2823324 Detectionhttp://community.kaseya.com/resources/m/knowexch/84575.aspxWed, 17 Apr 2013 18:46:48 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84575Brande Schweitzer0<p>This script was written by one of our community members (posted at <a href="http://community.kaseya.com/xsp/f/30/p/17887/84498.aspx#84498">http://community.kaseya.com/xsp/f/30/p/17887/84498.aspx#84498</a> - thank you "<span>fisofo</span>").  This script detects whether KB2823324 is present on the system and FAILS if the patch IS present.  Use this in conjunction with a custom view to locate endpoints with this patch installed.</p> <p><a href="http://community.kaseya.com/kb/w/wiki/determine-if-kb2823324-is-present-on-system.aspx">KKB001000</a> describes the process to import this script and create a custom view.</p><div style="clear:both;"></div>Ecessa Waas 175 WAN Optimizer KNM Monitoring Templatehttp://community.kaseya.com/resources/m/knowexch/84568.aspxWed, 17 Apr 2013 17:05:51 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84568Ben0<p>I am sharing a Kaseya Network Monitor template for the <a href="http://www.ecessa.com">Ecessa "Waas" 175 WAN optimizer device</a>. I exported this from KNM v5 so if you're using an earlier version the template may not work.</p> <p>I've had it in a test lab now for a while and it puts a number of nice features into a single package (WAN failover/QoS/Netflow/firewall/native statistic tracking/lots more). </p> <p>Some screenshots below...</p> <p>KNM set:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/3771.Screen-Shot-2013_2D00_04_2D00_17-at-12.34.13-PM.png" alt="" border="0" /></p> <p></p> <p>Ecessa web interface:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/2806.Screen-Shot-2013_2D00_04_2D00_17-at-12.26.02-PM.png" alt="" border="0" /></p> <p>Graphs of application layer bandwidth among other things, right from the Ecessa interface:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/2318.Screen-Shot-2013_2D00_04_2D00_17-at-12.29.02-PM.png" alt="" border="0" /></p> <p></p> <p>To import the template, just click the 'K' logo in KNM, select Device Templates, then import:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/4442.Screen-Shot-2013_2D00_04_2D00_17-at-12.52.47-PM.jpg" alt="" border="0" /></p> <p></p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/0363.Screen-Shot-2013_2D00_04_2D00_17-at-12.51.40-PM.png" alt="" border="0" /></p> <p>To apply the template, select your discovered Ecessa device, then click Apply Template:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/4162.Screen-Shot-2013_2D00_04_2D00_17-at-2.25.55-PM_2D00_1.jpg" alt="" border="0" /></p> <p></p> <p>Select the Ecessa template from the list:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/4617.Screen-Shot-2013_2D00_04_2D00_17-at-2.26.10-PM.jpg" alt="" border="0" /></p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/2112.Screen-Shot-2013_2D00_04_2D00_17-at-2.26.18-PM.jpg" alt="" border="0" /></p> <p></p> <p>You'll see all the objects applied from the template to your device. All done!</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/800x0/__key/CommunityServer-Components-UserFiles/00-00-00-21-50-Attached+Files/2018.Screen-Shot-2013_2D00_04_2D00_17-at-2.37.04-PM.png" alt="" border="0" /></p><div style="clear:both;"></div>10 Concepts Sure to Impact IT Professionals in 2013http://community.kaseya.com/resources/m/mediagallery/84523.aspxTue, 16 Apr 2013 21:56:12 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84523Robert Nunez0<p><span style="font-size:large;"><strong> 10 Concepts That Are Sure to Impact IT Professionals in 2013</strong></span></p> <p>2013 is going to be huge: Technology is quickly and continuously changing, and IT professionals have no choice but to keep up. Unfortunately, the future is no longer dictated by IT decision-makers. Instead, IT professionals are being forced to adapt to the changing times: </p> <p></p> <ul> <li> <p>The business requires transparency and accountability on IT initiatives </p> </li> <li> <p>End users bring their own devices and expect them to interoperate within the existing IT infrastructure</p> </li> <li> <p>While expectations of IT responsibilities and performance increase, IT budgets are remain the same </p> </li> <li> <p>Cybercriminals are targeting businesses in ever more sophisticated ways </p> </li> <li> <p>Increasing employee IT knowledge poses a danger to the organization </p> </li> <li> <p>It's not longer a "PC only" world out there </p> </li> </ul> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/BLGwc5mdcp0" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/BLGwc5mdcp0" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.slideshare.net/slideshow/embed_code/18947693" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="http://www.slideshare.net/slideshow/embed_code/18947693?rel=0" width="640" height="480" frameborder="0" marginwidth="0" marginheight="0" style="border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px;"> </iframe></p> <div style="margin-bottom:5px;"><strong> <a href="http://www.slideshare.net/KaseyaCorp/10-concepts-that-are-sure-to-impact-it-professionals-in-2013" title="10 Concepts That Are Sure to Impact IT Professionals in 2013" target="_blank">10 Concepts That Are Sure to Impact IT Professionals in 2013</a> </strong> from <strong><a href="http://www.slideshare.net/KaseyaCorp" target="_blank">Kaseya</a></strong></div><div style="clear:both;"></div>Refresh KAV 1.4 license keyhttp://community.kaseya.com/resources/m/knowexch/84390.aspxFri, 12 Apr 2013 16:10:09 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84390Travis.Boyle1<p>Agent procedure that writes the current update.key from KServer to endpoint, clears current license information, and attempts to apply the update.key to endpoint.  This will only function properly when Kaspersky Antivirus has been installed via the KAV module.</p><div style="clear:both;"></div>KB2823324 removal procedureshttp://community.kaseya.com/resources/m/knowexch/84386.aspxFri, 12 Apr 2013 15:48:30 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84386Travis.Boyle0<p>.zip contains two agent procedures, one to just remove KB2823324, one to remove KB2823324, copy most recent KAV key to endpoint, and attempt to apply the key.</p> <p>KB removal uses Microsoft Deployment Image Servicing and Management tool for removal process</p> <p>If opening ticket for assistance after running either of these AP's, please attach <kworking>\KB2823324.txt in the ticket, and note which AP was run.</p><div style="clear:both;"></div>Managed Security with Symantec and Kaseya 6.3http://community.kaseya.com/resources/m/tpipinfo/84263.aspxWed, 10 Apr 2013 03:42:47 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84263Nicole Spoering0<p><span style="font-size:large;"><strong>Managed Security with Symantec and Kaseya 6.3</strong></span></p> <p></p> <p>In this quick-paced webinar learn how the ease of deployment, monitoring, and management of the Symantec Endpoint Protection Kaseya Plug-in helps you secure desktops, servers and mobile endpoints from anywhere, while Symantec MSP programs provide financial incentives and technical benefits to help grow your business.</p> <h2>Join us to learn:</h2> <ul class="icon"> <li>Current security threat landscape</li> <li>Symantec Endpoint Protection benefits to MSPs and your customers</li> <li>Overview of the latest Symantec Endpoint Protection Kaseya Plug-in with free access to download</li> <li>Symantec MSP Programs including beneficial subscription buying</li> </ul> <p></p> <p><span style="font-size:large;"><strong> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/FhiIrUU_7Gc" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/FhiIrUU_7Gc" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="https://docs.google.com/file/d/0B4SK27prD2anSzUwS3VLRFJjMGc/preview" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="https://docs.google.com/file/d/0B4SK27prD2anSzUwS3VLRFJjMGc/preview" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded slides do not resolve or ask you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>Kaseya Support TechJams Session: Agent Procedures - Part II (6.3)http://community.kaseya.com/resources/m/techjams/84158.aspxFri, 05 Apr 2013 03:31:45 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84158Nicole Spoering0<p> </p> <table style="width:980px;" border="0"> <tbody> <tr> <td width="820px"><img src="http://community.kaseya.com/resized-image.ashx/__size/820x0/__key/CommunityServer-Components-UserFiles/00-00-00-29-36-Attached+Files/3302.main_5F00_lp.jpg" alt="" border="0" /></td> <td> <p style="text-align:center;"></p> <p style="text-align:center;"><img src="http://community.kaseya.com/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/8688.iconALB.gif" border="0" alt="" /></p> <p style="text-align:center;"><span style="font-size:small;"><strong style="font-size:small;">AGENT    PROCEDURES      PART II (6.3)    </strong></span></p> </td> </tr> </tbody> </table> <p><strong><span style="font-size:xx-small;"> </span></strong><span style="font-size:large;"><strong>THIS SESSION FOCUSED ON: AGENT PROCEDURES - PART II (6.3) </strong></span></p> <p>Kaseya Support Specialists routinely document commonly asked questions, configuration techniques, and troubleshooting steps in knowledge base articles. To enable our customers to get the best from the product, we have brought these resources together to form the foundation of the Kaseya Support TechJam sessions.</p> <p>Much more than a product demonstration, Kaseya Support TechJams are designed to bridge the gap between the platform user guide and real world scenarios so that you can build upon your knowledge and practical experience of Kaseya.</p> <p>These weekly sessions will run for approximately 50 minutes and will include time for customer questions.</p> <p><a href="http://www.kaseya.com/forms/techjams.aspx" title="Join one of our weekly sessions" target="_blank">Join one of our weekly sessions</a> where our support specialists will guide you on:</p> <p>• How to get the most from the Kaseya platform<br />• Best practices<br />• Common issues and queries seen by support and how to solve them<br />• Module specific tips and tricks</p> <p><span style="font-size:large;"><strong><br /> <br /> View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="http://www.youtube.com/embed/zHNC6H4e2dc" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/zHNC6H4e2dc" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p style="text-align:left;"><span style="font-size:x-small;"><strong><a href="https://docs.google.com/presentation/d/1pZL5I5pHGS8HCX1L2cqtRxwtsIu3EM69Lf7nWuw0lQQ/embed?start=false&loop=false&delayms=3000" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></strong></span></p> <p><iframe src="https://docs.google.com/presentation/d/1pZL5I5pHGS8HCX1L2cqtRxwtsIu3EM69Lf7nWuw0lQQ/embed?start=false&loop=false&delayms=3000" frameborder="0" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded slides do not resolve or ask you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>KID 1.1 PreOS with Linux 3.8.2 kernelhttp://community.kaseya.com/resources/m/knowexch/84156.aspxFri, 05 Apr 2013 01:16:00 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84156david0<p>KID 1.1 PreOS with Linux 3.8.2 kernel.</p> <p></p> <p>To use this:</p> <ul> <li>On your VSA backup initrd.exe and vmlinuz.exe in Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\ImageDeploy</li> <li>replace them with the initrd.exe and vmlinuz.exe from PreOS_382.zip</li> <li>reactivate your repository</li> <li>Test a backup with the new PreOS</li> </ul> <p></p><div style="clear:both;"></div>Discover Kaseya Series: Optimized Systems Managementhttp://community.kaseya.com/resources/m/discoverkaseya/84083.aspxThu, 04 Apr 2013 02:50:15 GMTee89d6da-ae05-4b70-8176-76135f5506a0:84083Nicole Spoering0<p></p> <table style="width:980px;" border="0"> <tbody> <tr> <td width="820px"><img src="http://community.kaseya.com/resized-image.ashx/__size/820x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/0027.Discover-Kaseya-Logo.jpg" border="0" alt="" /></td> <td> <p style="text-align:center;"><strong><span style="font-size:small;"><img src="http://community.kaseya.com/resized-image.ashx/__size/550x0/__key/CommunityServer-Components-UserFiles/00-00-01-00-90-Attached+Files/8802.iconKLogoGeneric.gif" border="0" alt="" /></span></strong></p> <p style="text-align:center;"><span style="font-size:small;"><strong> OPTIMIZED SYSTEMS MANAGEMENT</strong></span></p> </td> </tr> </tbody> </table> <p><span style="font-size:large;"><strong>THIS SESSION FOCUSED ON: OPTIMIZED SYSTEMS MANAGEMENT</strong></span></p> <p><span style="font-size:x-small;">A complete and effective Systems Management process is too often a tedious goal to reach. Kaseya's latest upgrades simplify how you apply settings to your machines. Now, asset discovery within your environment, applying maintenance procedures, creating monitor sets with pre-defined thresholds for multiple levels of alerting, audit schedules, patch management policies and much more, has never been easier.</span></p> <p><span style="font-size:x-small;">This demo will include a look into several new Kaseya features:</span></p> <ul class="icon"> <li> <p><span style="font-size:x-small;">Learn how to Discover all of your devices using network and domain-based scans and immediately bring them under management as either managed assets or managed agents</span></p> </li> <li> <p><span style="font-size:x-small;">Learn how to enable the automatic application of Kaseya's Standard Solution Package using a simple, Systems Management Wizard</span></p> </li> <li> <p><span style="font-size:x-small;">A review of Policy Management to highlight the power of policy-based governance</span></p> </li> <li> <p><span style="font-size:x-small;">A peek into Labels within Views - A new feature which automatically attaches a label to machines based on their role (ie. Domain Controller, Exchange Server, etc...)</span></p> </li> </ul> <p></p> <p></p> <p><span style="font-size:large;"><strong>View any of the following:</strong></span></p> <p><strong><a href="#RECORDING"><span style="font-size:medium;">RECORDING</span></a></strong><br /><strong><span style="font-size:medium;"><a href="#SLIDES">SLIDES</a></span></strong><br /><span style="font-size:medium;"></span></p> <p> </p> <p><span style="font-size:x-large;"><b><a name="RECORDING"></a><span style="font-size:large;">RECORDING</span></b></span></p> <p style="text-align:left;"><strong><span><a href="http://www.youtube.com/embed/HGLVOsGOAXY" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></span></strong></p> <p><iframe width="640" height="480" src="http://www.youtube.com/embed/HGLVOsGOAXY" frameborder="0"></iframe></p> <p></p> <p><span style="font-size:x-small;">Note - The ↑above embedded Youtube recording uses the Flash player.</span><br /><span style="font-size:x-small;">If necessary, this can be downloaded and installed <a href="http://get.adobe.com/flashplayer/?promoid=BUIGP" title="Download the Adobe Flash Player for your browser" target="_blank">here</a>.</span></p> <p> </p> <p></p> <p><span style="font-size:large;"><b><a name="SLIDES"></a>SLIDES</b></span></p> <p></p> <p style="text-align:left;"><strong><span><a href="https://docs.google.com/presentation/d/1DurmxIC23fzmTpUxll2ac4d9WTleo0GAp0BuDLYalGc/embed?start=false&loop=false&delayms=3000" title="Click here to view in a new window" target="_blank">Click here to view in a new window</a></span></strong></p> <p><iframe src="https://docs.google.com/presentation/d/1DurmxIC23fzmTpUxll2ac4d9WTleo0GAp0BuDLYalGc/embed?start=false&loop=false&delayms=3000" frameborder="0" width="640" height="480"></iframe></p> <p><span style="font-size:x-small;">Note - If the ↑above embedded PPT does not resolve or asks you to sign in, clear<br />your web browser Google cookies & cache/data, and/or use another browser.</span></p><div style="clear:both;"></div>