Error appears when clicking on File Manager in Live Connect

Solution:

Fixes "FailedToCreateAdapter" error in Kaseya v6.3 when trying to use Live Connect > File Manager from Internet Explorer.

Extract FileManagerX63.dll to the following location on the "browser" computer (the computer you are logging on to Kaseya from): -

  • Windows Vista/2008 and above - C:\Users\[username]\AppData\Local\Kaseya\PluginManager\IE
  • Windows XP/2003 - C:\Documents and Settings\[UserName]\Local Settings\Kaseya\PluginManager\IE

This fix has also be tested on 6.5 which also corrects the issue.