Hello Kaseya Community and Conference attendees!
As promised, here are the sample Service Desks discussed in the Service Automation presentation.
This is truly next-generation stuff and for now documentation is light. I will add more detailed documentation as I get the time.
These won't be perfect out of the gate, but will improve over time based on your usage and feedback.
Lots of time went into creating them, so I'm genuinely looking forward to your comments!
Please keep any discussion related to actual Importing/Installation of these desks here in the Resources section, and post any comments about usage or workflow/logic issues in the Service Desk section of the forum.
5-7-2012 -- Just updated the DiagnosticDesk. Made a modification to the procedure '11d04a01 - Add to notes' where I fixed a typo in the step for collecting the userprofiles folder and improved how extra line feed / space characters are removed from CSV data retrieved from an agent for graphing purposes.
Updated the Diagnostic Desk to resolve an issue with the role being added to the desk.
Please note, you may have to edit the 'General Diagnostic Procedure' agent procedure to reference the other agent procedures if the procedure links do not show up correctly.
Just Edit this procedure and you'll see right away if the script references are intact. If not, just modify each one and select the other procedures that have been imported.
Added PStools.zip which was missing from the Agent Files subfolder and needs to be present under VSASharedFiles\ManagedFiles.
Is this SD SAAS friendly? What I mean by that is that is SAAS we only have the System Role - and another desk I have tried had some components that required the Master Role and therefore I was not able to edit them.
Hi, firstly thanks very much for sharing this, gives us a great insight to what can be achieved with KSD. I'm new to this module and have been looking at your examples (the services desk currently) but am having trouble with getting the ticket to reopen when the alarm reoccurs, could you point me in the right direction?
I appreciate any pointers, Andy
When I try to import your service desk template I get the error that the SQL is unapproved?
How do I fix this? (I'm sure it's a silly question, but I've not found any documentation on it)
Copyright © 2012 Kaseya International Limited. All rights reserved. Kaseya and the Kaseya k-bug logo are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners.