Discover Kaseya - Service Desk 1.4

  • Kaseya Service Desk configuration to help you meet ITIL requirements
  • The application of Service Level Agreements on support workflows
  • Automation of support escalations processes, email notifications and cases status notifications
  • The integration of Kaseya monitoring into the Service Desk to enable the support team to work from a single pane of glass
  • Engineer time logging and management\client based reporting opportunities