OPTIMIZED SYSTEMS MANAGEMENT

THIS SESSION IS FOCUSED ON: Service Desk 1.4

This demo will include a look into several new Kaseya features:

  • Kaseya Service Desk configuration to help you meet ITIL requirements

  • The application of Service Level Agreements on support workflows

  • Automation of support escalations processes, email notifications and cases status notifications

  • The integration of Kaseya monitoring into the Service Desk to enable the support team to work from a single pane of glass

  • Engineer time logging and management\client based reporting opportunities


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RECORDING

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Note - The ↑above embedded Youtube recording uses the Flash player.
If necessary, this can be downloaded and installed here.