Kaseya Connections

Kaseya 2013 Product Brief

Desmond — Wed, 23 Jan 2013 08:43:04 GMT

Attached is the Kaseya Programs Brief. It is a high level overview of some of our core programs, with links to more information and to landing pages and more

Monitor Planned and Unplanned Server Shutdowns

Andy Smith — Thu, 24 May 2012 14:06:25 GMT

Each time a Windows Server is shutdown, you are required to enter a reason for the shutdown in the Shutdown Event Tracker which is entered into the EventLog. You can use an Kaseya Event Set to monitor for these types of events and report on them in your Executive Summary Report.

In my example I am monitoring for Planned and Unplanned server shutdowns and reporting on how many of these there were in the time period covered by the Executive Summary Report.

The attached file is an Event Set that you can import into your Kaseya VSA. It's going to monitor for any shutdown related events in the System log and report them back to the Kaseya Server.

What you need to do now is to change the Executive Summary Report.

I added a Section Header called 'Server Shutdown' and then added a row each for Planned and Unplanned.

The configuration of the rows is looking in the Alarm Log for (Alert) EventLog alarms using a *(Planned)* and *(Unplanned)* Source Filter respectively.

The result is that you get information in the Executive Summary Report that looks like this:

It might be useful to know this type of information is case you perhaps need to investigate why so many Unplanned Server Shutdowns are occurring.

Workstation Policy to get you started

Andy Smith — Fri, 13 Apr 2012 12:57:58 GMT

If you are not already using Kaseya Policy Management, here is a workstation policy that can hopefully get you started. Download the attached XML file and import it using the Import Centre. Now simply assign a View to the policy (All Workstations is a good start) and then assign the policy to Organisations and/or Machine Groups. The settings will get applied at the next Compliance Check.

The policy will configure the agent to perform the following:

Alert when Application Changes occur (Windows and kworking folders have been excluded)
Alert when Hardware Changes occur
Alert when less than 10% free disk space
Alert on any Error or Critical entries in the Application Log
Alert on any Error or Critical entries in the System Log
Alert when any Agent Procedure fails
Execute a Latest Audit Scan every day at midday
Execute a System Audit Scan on the 1st day of every month at 12h30
Execute a Patch Vulnerability Scan every day at 11h00
Automatic deploy outstanding Patch Updates every day at 13h00
When a Patch Reboot is required, ask the user every 30 minutes but reboot if no user is logged on
Disables Windows Update for machines using Kaseya Patch Management
When initiating a Remote Control session, ask for user permission but automatically approve if no user is logged on. Also inform the user when the remote control session terminates and require an Administrator Note before starting the session.

Please also have a look through the other configuration options available in Policy Management to further enhance your automation.

South Africa Public Holidays 2012 import for Service Desk

Andy Smith — Wed, 11 Apr 2012 11:41:34 GMT

The attached XML file in an export of the South African Public Holidays for 2012 that you can import into Kaseya Service Desk and use in the Coverage Schedules function.

Download the file to your computer, go to System | Import Center in the Kaseya Console and create a new Import and point to the XML file.