Australia and New Zealand

File: June A/NZ Business & Technical Webinar

Robert Nunez — Fri, 14 Jun 2013 23:27:00 GMT

June 2013: A/NZ Business & Technical Update

View this 60 minute session to hear from Dermot McCann, Managing Director A/NZ for an important update from the Kaseya A/NZ Team

Business Agenda:

Kaseya training, certification and support
Kaseya Connect 2013 recap
6.3 roadmap update

Technical deep dive will show you how you can use IT Services to:

Deliver 24x7 IT Services without 24x7 costs
Scale immediately without hiring staff or adding overhead
Implement best practice IT service delivery
Meet and exceed user service level expectations

RECORDING

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Note - The ↑above embedded Youtube recording uses the Flash player.
If necessary, this can be downloaded and installed here.

File: The 5 MSP Marketing Principles Every MSP Owner Should Know

Robert Nunez — Fri, 26 Apr 2013 05:54:00 GMT

The 5 MSP Marketing Principles Every MSP Owner Should Know

View this webinar to hear MSP marketing expert Erick Simpson of SPC International will share marketing tips and best practices that will help you engage your ideal prospects to win more MSP business.

The marketing principles include:

Strategy - what are the essential elements of a sound, effective MSP marketing plan
Process - how to build a scalable MSP marketing process that runs the gamut of tactics
Targeting - how to identify the “right” prospects and how to target them properly
Positioning - what are the most effective messages to attract new clients
Enablement - how to create content in ways that engage your prospects AND empower your sales team

View any of the following:

RECORDING
SLIDES

RECORDING

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Note - The ↑above embedded Youtube recording uses the Flash player.
If necessary, this can be downloaded and installed here.

SLIDES

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The 5 MSP Marketing Principles Every MSP Owner Should Know from Kaseya

Files: 2013 Webinar Recordings

Robert Nunez — Fri, 26 Apr 2013 05:45:00 GMT

File: April 2013 A/NZ Business & Technical Update

Robert Nunez — Fri, 19 Apr 2013 18:02:00 GMT

April 2013: A/NZ Business & Technical Update

View this 60 minute session to help maximise your Kaseya experience and return on investment.

Dermot McCann will be giving an important business update, which will include:

The Technology Roadmap
Kaseya Connect 2013
6.3 Upgrade Checklist
Thought leadership and industry expert events and webinars you may have missed

Danny Jerman, will host a live Technology deep dive focusing on: 

 - Policy Management
 - How to leverage Policies 
 - Prepackaged content with 6.3

RECORDING

Click here to view in a new window

Note - The ↑above embedded Youtube recording uses the Flash player.
If necessary, this can be downloaded and installed here.

File: Discover Kaseya: Optimized Systems Management

Robert Nunez — Fri, 12 Apr 2013 22:51:00 GMT

OPTIMIZED SYSTEMS MANAGEMENT

THIS SESSION IS FOCUSED ON: OPTIMIZED SYSTEMS MANAGEMENT

A complete and effective Systems Management process is too often a tedious goal to reach. Kaseya's latest upgrades simplify how you apply settings to your machines. Now, asset discovery within your environment, applying maintenance procedures, creating monitor sets with pre-defined thresholds for multiple levels of alerting, audit schedules, patch management policies and much more, has never been easier.

This demo will include a look into several new Kaseya features:

Learn how to Discover all of your devices using network and domain-based scans and immediately bring them under management as either managed assets or managed agents
Learn how to enable the automatic application of Kaseya's Standard Solution Package using a simple, Systems Management Wizard
A review of Policy Management to highlight the power of policy-based governance
A peek into Labels within Views - A new feature which automatically attaches a label to machines based on their role (ie. Domain Controller, Exchange Server, etc...)

RECORDING

Click here to view in a new window

Note - The ↑above embedded Youtube recording uses the Flash player.
If necessary, this can be downloaded and installed here.

Forum Post: Re: The procedure 'Incident is Changed' failed to execute for ticket XXXXX

Cláudio Gonçalves — Fri, 11 Jan 2013 10:40:00 GMT

Hi Danny, since a while I've sent the e-mail that you asked me, Do you have any news?

File: ANZ Quick Reference Guide

Ashleigh_Marks — Wed, 14 Nov 2012 01:52:00 GMT

Keep this document handy (maybe put it on your desktop) as it will help you to find resources you are likely to need from time to time.

Files: ANZ Quick Reference Guide

Ashleigh_Marks — Wed, 14 Nov 2012 01:51:00 GMT

File: November Monthly Business & Technical Webinar

Ashleigh_Marks — Fri, 09 Nov 2012 02:47:00 GMT

Hi there,

We hope you enjoy this month's Business & Technical Webinar.

This month Danny showcases the new Kaseya Automation Audit Report and how organisations like yours have seen huge benefits from this report. 1000’s of alerts which can and will be closed automatically via Agent Procedures with or without Service Desk.

Are you fully utilising Kaseya’s Agent Procedures in conjunction with your monitoring? Most people we audit don't.

This report shows you how! So far we have seen companies utilising this report, automatically remediating 80% of their current alarm conditions. Danny will also demonstrate some new advances to the Kaseya Service Desk.

Leave any a comment below to let us know what you think!

Forum Post: Sharing my Folder Icons

damiend — Tue, 16 Oct 2012 00:52:00 GMT

This really isn't a tip or trick, I just like to keep documents in easily identifiable folders, so I am sharing the icons I created with the community .

Enjoy

Damien

File: October Business & Technical Webinar

Ashleigh_Marks — Mon, 15 Oct 2012 00:42:00 GMT

FAST FORWARD TO 3MINS INTO WEBINAR

Agenda

Business Update:
Getting back to basics
Customer Survey Results
Support Tech Jams
Save the Dates!!! (Please be advised that the Kaseya Kup is now on the 23rd November)

Technical Update:
Patch Management
KNM MIB Update

Forum: Service Desk - Tips And Tricks Part 1

Anonymous — Wed, 03 Oct 2012 05:50:00 GMT

Service Desk Example – Automation around Software Delivery

File: September Business & Technical Webinar

Ashleigh_Marks — Fri, 14 Sep 2012 05:25:00 GMT

Business Update
- 6.3 Release Date
- Customer Portal
- Roadmap Update
- Additional Links

Technical Update
- Kaseya Anti Virus 1.4
- Kaseya KSBR

Forum Post: Re: Automation within the Service Desk

Danny Jerman — Wed, 12 Sep 2012 01:39:00 GMT

Guys i am going to set up a drop box account and post the files relevant in their for you to grab

I can't post files in these blogs

So i will clearly label the drop box folders so we can tie in the blogs to the files

Thanks

Danny

Pls send me an email and i will invite to drop box etc

danny.jerman@kaseya.com

File: Discover Kaseya: Business Continuity Planning & Disaster Recovery

Ashleigh_Marks — Wed, 22 Aug 2012 06:52:00 GMT

Recovering from a worst-case scenario – Prevention or Recovery?

Watch this webinar to see how a structured business continuity plan can assist you in undertaking a full risk management assessment, together with a business impact analysis, creating an incident response and recovery plan for your business.

What does this mean to you? Worry Free Business!

Reviewing your process will help you:

Prevention - Risk Management planning
Preparedness -  Business Impact Analysis
Response – Incident Response planning
Recovery -  Recovery planning

File: Windows 7 Migration Strategy Webinar Slides

Ashleigh_Marks — Mon, 20 Aug 2012 06:44:00 GMT

File: Discover Kaseya: Windows 7 Migration Strategy

Ashleigh_Marks — Mon, 20 Aug 2012 06:42:00 GMT

Discover Kaseya: Windows 7 Migration Strategy and the Demise of Windows XP

Is your business ready for the eventual demise of XP?

View this webinar to learn how to seamlessly migrate through to windows 7 and\or windows 8 with minimal disruptions to your internal and external clients. Key elements that will be covered include:

Driving profits through simplified project and management of migration through a one step process
Migration checklist reporting
Migration readiness
Hardware readiness
Detailed information gathering pre-migration streamlining the migration process and minimising risk

View this recording to see how Kaseya Audit, Reports & Desktop Migration modules facilitates this migration and can be moved from one site to another effortlessly eradicating vista and xp to the history books. This is a MUST SEE webinar if you are looking to migrate and want to understand how to leverage the power of automation in your migration strategy.

File: August Monthly Business and Technical Webinar

Ashleigh_Marks — Sun, 12 Aug 2012 22:43:00 GMT

This month we had guest speaker Gerald Beaulieu, Director Product Marketing walk through 6.3 and discuss what this really means for your business. 

View this webinar to see what key features will be released with 6.3 and watch a live demonstration of the 6.3 platform.

File: Discover Kaseya: Intelligent Ticketing & Beyond

Ashleigh_Marks — Wed, 08 Aug 2012 04:57:00 GMT

WEBINAR RECORDING:

Intelligent Ticketing and Beyond. What does this really means to your business?

View this webinar to learn how a well managed automated Service Desk can deliver measurable results, including:

Reduced operational costs
Improved productivity
Improved service delivery
Exceed customer internal and external expectations

Learn how you can accomplish this with the secure, reliable and full service Kaseya IT Systems Management Solution that will meet your needs today and provide the scalability you need for the future.

Files: August 2012 Discover Kaseya Webinar Recordings

Ashleigh_Marks — Wed, 08 Aug 2012 04:54:00 GMT