Kaseya Product Roadmap
Q4 2016 - R9.4
Live Connect On-Demand
- R9.4 expands the capabilities of Live Connect and Remote Control to manage “ad-hoc” systems which do not have a Kaseya agent installed. Technicians simply send a user an email or direct them to a support page and the user is prompted to install a temporary agent. The technician can then start a support session with the remote machine and once the session is concluded the temporary agent is automatically removed.
Live Connect PowerShell Module
- Live Connect now contains a module which allows technicians to launch a PowerShell session with Windows machines.
Live Connect Video Session Recording
- For compliance, auditing and quality review purposes, administrators now have the ability to enable Video Session Recording which will record the desktop during remote control sessions and save them as a MP4 video files for later review.
Live Connect SSH Support
- Live Connect can now be launched against devices that do not have a Kaseya Agent (i.e. switches, routers, firewalls) and technicians will be able to connect via an SSH session relayed through an existing agent that has network access to the device.
Live Connect for Mobile
- A Live Connect mobile app for iOS and Android devices is available for technicians to perform remote troubleshooting directly from their mobile device.
New OS Patching Module
- 9.4 brings a completely new OS Patching Module for both Windows and Mac Operating Systems. The module has a new intuitive risk and vulnerability based interface and provides the ability to patch systems that don’t have an internet connection. Additionally, patches will be deployed using Kaseya’s Peer-to-Peer technology which shares patches across endpoints resulting in greatly reduced bandwidth consumption and faster distribution of patches across distributed environments.
New 3rd Party Patching Module
- Similar to OS patching, 9.4 adds support for patching popular 3rd party applications on both Windows and Mac operating systems using Kaseya’s Peer-to-Peer technology to speed software distribution.
- Kaseya’s new Cloud Backup supports backup and recovery of files, folders or complete images for both physical machines (Windows and Mac) and virtual machines (VMware, Hyper-V and Xen). Backups can be stored locally and/or stored to Kaseya’s Cloud or optionally to your own cloud.
New Administrator Experience
- Kaseya’s administrative GUI has been updated to provide a cleaner, more intuitive interface.
April 2016 - R9.3
Re-imaged LiveConnect & QuickView (Project Hydra)
- Kaseya will provide a new way to interact with machines through a multi-session application which puts critical functions into a single view without requiring browser plug-ins. Users can quickly connect to multiple endpoints simultaneously through an asset viewer which provides a list of searchable endpoints based on the user's role and scope. Once connected, users get a heads up view of the endpoint's memory and CPU usage, current disk usage, system events, processes, system events, logged in user details, network info and a screenshot of the endpoint's current desktop view. Users can launch a private or console remote control session, command prompt, file manager, see, start and stop services, view start and stop processes, view and edit the registry, view event logs, see endpoint tickets and chat with the endpoint user.
New Architecture for Kaseya Antivirus (KAV) and Kaseya Antimalware (KAM) Security Modules
- Kaseya has implemented a new architecture for our security modules (KAV & KAM) while maintaining the existing level of functionality that customers require. These changes will result in faster performance and a more robust security lifecycle management (install, uninstall, activate, upgrades/updates, configuration). Additionally, these modules are now integrated with Kaseya Policy Management enabling tighter integration with other VSA functionality.
New End User Portal Experience
- The end user portal where they can enter tickets, search the knowledge base, chat and take other actions has been rebuilt based on Google's material design guidelines to provide a modern web experience for end users.
User Interface Enhancements
- The VSA GUI has been updated to provide a more appealing style for easier usability, redesign of the Agent tab and improvements to layouts to improve consistency across modules.
New Kaseya Edge Services
- Kaseya Edge Services (i.e. application firewall) has been redesigned, moving from Java to a native application which results in dramatically better performance and tighter integration with the underlying Windows OS enabling server resources to be freed up and utilized by other functions of VSA.
KServer and System Performance Enhancements
- Kaseya has made multiple enhancements to underlying system processing to greatly improve overall performance and reliability of VSA. Certain resource intensive functions, such as audit, have been moved to new, independent multi-threaded processes and database scalability changes have been implemented to enhance system robustness.
New REST API
- Kaseya has added a new layer of REST-based APIs to the VSA (while keeping the existing SOAP APIs) enabling customers to extend, customize and integrate with VSA functionality.
Intel vPro Remote Drive Mounting
- Kaseya has implemented Intel's vPro Remote Drive Mounting for machines running Intel AMT 7.0 or higher. If an endpoint is unresponsive/crashes/won't boot, this functionality enables the Kaseya user low level access to remotely mount the endpoint's hard drives directly to their machine in order to run any drive-level diagnostics, anti-virus scan, reformat or re-image to repair the endpoint or mass-transfer of files for recovery of a endpoint.
November 2015 - R9.2
- Based on customer feedback, Kaseya is re-introducing support for RDP as an additional option for remote control. Customers now have the choice of initiating remote control sessions using RDP, Kaseya Remote Control or K-VNC to match their business processes.
Additional Windows 10 Support
Basic support for Windows 10 in the Kaseya Agent was introduced in R9.1 and support for Software Deployment (KSDU) and Backup (KBU) was added in patch 18.104.22.168.
R9.2 will incorporate Windows 10 support for additional modules including KAV, KES, KAM, KSBR. We will also be releasing these updated modules as patches for the current R9.1 release as they are completed.
Agent Procedure Approval Processes
Agent Procedure Approvals & Signing - Customers will now have the ability to enable/disable this functionality so they have greater control over the process they use for deploying agent procedures in their environments to match their business operation needs. Kaseya has also released this as a patch to the current GA release (R9.1) and we will be releasing patches for early versions (R8 and R9) in October.
A number of changes are being made to Discovery in R9.2 to improve accuracy, performance and simplify configuration. The highlights are:
Automatic Network Harvesting - Customers have reported that the current discovery method utilizing the automatic network harvesting feature limited their control of discovery which resulted in confusion and “clutter” (i.e. unnamed networks, etc…). We’ve redesigned the approach to discovery providing customers with three methods as follows:
- LanWatch Approach - Simply pick an agent and create a network for the subnet it occupies
- Add a Network - Define an IP range to be scanned/discovered scanned
- Import a Network - Import a set of networks which can be configured
Accuracy - Customers have reported that the accuracy of network scanning needs to be improved. We have upgraded and enhanced our underlying scanning engine to greatly improve the accuracy and reliability of network scanning.
Discovery to Network Monitoring - Customers will now have a configuration option to control which discovered networks will be exposed to the Network Monitoring Module. This enables customers to use discovery to automated agent deployment without requiring that the network be part of their monitoring environment.
Kaseya Network Monitoring (KNM)
Changes to Discovery (accuracy and the ability to control which discovered networks are exposed to KNM) will enhance the usability and effectiveness of monitoring.
KNM has been expanded from a 32-bit to 64-bit architecture to greatly improve scalability and stability
Kaseya Software Deployment and Update (KSDU)
- KSDU had utilized the Ninite engine for software updates as part of an OEM relationship. Ninite has opted to move to a direct sales model, but continues to closely partner with Kaseya. Existing Kaseya customers who renewed their subscription prior to May 31st, 2015 can continue to add capacity until May 31st, 2016.
For new customers or existing customers who did not renew, R9.2 allows those who purchase Ninite Pro directly from Ninite (https://ninite.com/pro) to upload their Ninite information into the Kaseya VSA server, and Kaseya will will utilize their specific Ninite engine while providing additional management capabilities including flexible scheduling, policy management, and custom packages through the Kaseya VSA. This functionality will also be patched back to R9.1.
- Kaseya has enhanced the underlying Kserver to provide significantly improved performance and scalability under high load
- Refreshed Executive Report using a modern visual design and enhanced graphics.
- Local Timezone enhancements have been made so customers can express time as a function of their specific location as opposed to the location of the physical server
The information in this presentation is confidential and proprietary to Kaseya and may not be disclosed or distributed without the prior written permission of Kaseya. This document, and any related presentation, as well as Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion. The information in this document does not constitute a commitment, contract, promise or legal obligation to deliver any material, code or functionality. This document is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This document is for informational purposes only and may not be incorporated into a contract.
All forward-looking statements, including those set forth in this presentation, are subject to various assumptions, risks and uncertainties that could cause actual results to differ materially from projections. Readers are cautioned not to place undue reliance on such forward-looking statements, and specifically, not to rely upon such in making purchasing decisions.