Kaseya Software Roadmap

This roadmap provides a high-level/macro view of the product direction for Kaseya. The purpose is to provide directional visibility and is not intended to be a feature by feature list; as standard practice, we provide details in our release notes. In addition to developing new features, Kaseya is also investing significant resources into performance improvements, scalability and architectural enhancements that may not be apparent in a roadmap.

Kaseya will continue to have three regular software releases per year: January, May, and September, that cover all of our products. We will formally update the roadmap after each release.

The upcoming releases have different levels of detail and certainty, depending on the delivery dates:

  • The May 31, 2014 Release has the most detail, and represent a formal engineering plan.
  • The September 30, 2014 Release has slightly less detail, and reflects our intent. This plan may change as we continue to gather additional customer and market information.
  • The January 31, 2015 Release contains less detail, and reflects our vision. The January plan may also change as we gather information.

For continuity, the now available January 31, 2014 release (6.5) is also included.

Here is the current plan:

Available on January 31, 2014 Kaseya Virtual System Administrator (VSA) 6.5

This trust release focuses on quality, addressing all high priority known issues with fixes that provide increased stability and performance and enhanced security. We also increased the investment in test automation to enable higher quality releases going forward. This release was called VSA 6.5 and delivered the following:

Service Desk and Ticketing - Trust focus including over 70 fixes in Service Desk and Ticketing including performance related issues.

Security and Backup - trust work and support for Windows 8 and 8.1 and Windows Server 2012 and 2012 r2:

  • Kaseya Anti-Virus - with refactored integration for stability and performance
  • Kaseya Anti-Malware) - with refactored integration for stability and performance
  • Kaseya Backup - with refactored integration for stability and performance

Asset management and monitoring

  • Kaseya Network Monitoring (KNM) - integrated into the VSA core as a Beta release
  • VSA Agent - improved discovery

Other infrastructure components - trust work including improved UI performance

Items delivered, but not previously promised:

  • Added support for Windows 8.1 and Windows Server 2012 r2 generally, excepting Endpoint Security (which will be updated via patch) and Imaging and Deployment which cannot be updated at this time.
  • Live Connect now supports Internet Explorer r11 and Mac OS X 10.9 Mavericks

The trust work for this release includes over 400 fixes. The release notes list all of the fixes and can be found here: http://help.kaseya.com/WebHelp/EN/RN/index.asp#PatchReleaseNotes.htm

May 31, 2014: Plan

Command and Control

New Remote Control (Project Palantír)


  • Connect in 6 seconds
  • 99% reliability
  • Performs over high latency connections
  • Copy/Paste of text between admin and remote session
  • Support for multiple monitors on the endpoint
  • Support for Mac and Windows
    • Windows XP, Vista, 2003, 2008, 7, 8, 2012 - (all 32 and 64 bit)
    • Mac OS X 10.7, 10.8, 10.9
  • Support former Remote Control for “backup” use using KVNC
    • Drop other forms: RDP, tightVNC, WinVNC, PC Anywhere, RAdmin
  • Software Deployment and Update
    • Increase the accuracy of application detection on the endpoint as well as application reporting from the VSA.Enhance overall module usability

Application Infrastructure

Info Center

  • Reports - Add additional report templates across all modules
  • New management dashboard providing information on:
  • Online/offline status
  • Servers and workstations alerts
  • Systems needing attention

IT Operations Management

KNM Monitoring - GA release of integration

  • Single sign-on, common user/role/scope
  • Asset information synchronization
  • Service Desk integration
  • Common database backend
  • Migration from standalone KNM
  • Available SaaS and on-premise

Intel vPro Update

  • Separate tab/workflow from Desktop Policy Management
  • Support for AMT 8.1/9

Automation Desk

Service Desk

  • Ticketing - replace  Email Reader
  • Ensure Service Desk integrity when renaming or deleting custom fields
  • Unprocessed Time Entries - enable find and correct
  • Upgrade QuickBooks integration using new REST API


UI Improvements

  • Mobile optimized views (iPhone/iPad/Android)



  • Full product with application management (based on 1.2)
  • Updated agents & current OS support

BYOD – full platform suite

  • Full Android Suite available
  • Added policies
  • Support Office365 Sharepoint authorization in Docs

365 Command

SharePoint 365

  • Administrative support
  • Grant, Edit, Remove Permissions on Sites, Lists, Libraries, Documents

Security & Backup


  • Integrate AVG 2014 engine in KES (will release as a Patch ASAP)
  • Licensing simplification:
    • Provide ability to reconcile & simplify licensing for Security products (KAV, KAM, KES)
    • Improve visibility for customer contract renewal, maintenance, etc.


  • KID Sunset plan: 
    • Support at current level of functionality
    • Support ends March 31 2015

General Trust Work

As part of our ongoing investment in trust work, we will continue to invest in resolving high priority customer issues as part of the May 2014 release across the full range of capabilities. Approximately 40% of the investment in this release will be for trust related activities and is not called out in the deliverables above. The Release Notes will list all of this work as was done for the January release.

September 30, 2014: Intent

Command and Control

New Remote Control (Project Palantír)

  • Drag and drop and file transfer
  • “Real” Terminal Emulator
    • Windows, Mac, and Linux

Patch Management

  • Integrate Patch Management & Software Deployment and Update into one module

Application Infrastructure

Info Center

  • Reporting - New Executive Summary
  • Dashboards - include additional visualization dashboard controls

Security & Backup


  • New simplified Backup & Restore module
  • Deliver top-down use cases for Backup operations
  • Disc Imaging Backup
  • Files & Folder Backup
  • Manages Kaseya and partner backup products
  • Use Cases: Backup, Restore, Offsite Replication, Alerts, Profiles, Reporting

IT Operations Management

Virtual System Administrator

  • Updated Active Directory discovery
  • Built on top of new Unified Data Collector
  • Plugs into VSA seamlessly
  • Single enhanced monitoring engine for VSA
  • Replaces Classic Monitor


  • New storage monitor


EMM integrated release

  • Integrated UI in VSA for MDM & BYOD
  • Localization of VSA UI & client UIs
  • iOS 8 support (all 4 apps)

365 Command

  • GMail management added
  • Deliver top-down use cases for employee life cycle operations across SaaS apps

January 31, 2015: Vision

Command and Control

Palantír Remote Control

  • Integrated Task Manager capability
  • Integrate Event Viewer OR Registry Editor
  • Enable Remote control from an iPad

Software Deployment and Update

  • Support for Mac

Application Infrastructure

Info Center

  • Custom dashboards supported

Security & Backup


  • Deliver top-down use cases for Security products
  • New Antivirus module
  • New Anti Malware module
  • Antivirus for Mac OS

IT Operations


  • Audit module improvements


  • Update features to support latest OS MDM APIs

Next Generation SaaS Monitoring solution - Beta

  • Discovery
  • Monitoring
  • Automation & Ticketing

365 Command

  • Initial release of next SAAS Application (possibly Salesforce.com)




The information in this presentation is confidential and proprietary to Kaseya and may not be disclosed or distributed without the prior written permission of Kaseya. This document, and any related presentation, as well as Kaseya's strategy, possible future developments, products, platforms, directions and/or functionality are all subject to change without notice at Kaseya’s sole discretion. The information in this document does not constitute a commitment, contract, promise or legal obligation to deliver any material, code or functionality. This document is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This document is for informational purposes only and may not be incorporated into a contract.

All forward-looking statements, including those set forth in this presentation, are subject to various assumptions, risks and uncertainties that could cause actual results to differ materially from projections. Readers are cautioned not to place undue reliance on such forward-looking statements, and specifically, not to rely upon such in making purchasing decisions.