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  • Wiki Page: How do I manually uninstall the Kaseya Mac Agent?

    QUESTION How do I manually uninstall the Kaseya Mac Agent? ANSWER 1. Download the file KaseyaUninstall.pkg.zip file from your VSA machine at \Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\macInstall\KaseyaUninstall.pkg.zip, and copy it onto the Mac. Note - If you are a SaaS user, file a ticket with Kaseya...
    onApr 24, 2013

  • Wiki Page: New computer I just added is not showing online

    KB#: KKB000632 · QUESTION I just added a new computer to my account, I know it's online and with a user logged in, however its status is not showing online or/and logged in, what's all that about? · ANSWER The system currently has a small delay for the status of the computers. Please...
    onNov 12, 2012

  • Wiki Page: Kaseya Windows Agent checks in, but does not display a logged in user even though one is logged in locally, why?

    KB#: KKB000630 · QUESTION The Kaseya Windows Agent checks in, but does not display a logged in user even though one is logged in locally, why? · ANSWER The Kaseya Agent Service Helper for KaUsrTsk is not being invoked from the HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry...
    onSep 24, 2012

  • Wiki Page: In Windows 7 and Vista does the UAC have to be disabled?

    KB#: KKB000662 · QUESTION On Windows 7 and Vista's PC's do I have to disable the UAC (User Access Control) for the Kaseya software to function correctly? · ANSWER UAC has no impact on the Kaseya software installed on each computer. The permissions and UAC settings are all sorted...
    onJul 17, 2012

  • Wiki Page: I would like to set up system alerts in Toolkit is this possible?

    KB#: KKB000646 · QUESTION If I want to be notified if one of my computers is down or not responding, how can I do this? · ANSWER Currently Kaseya IT Toolkit does not include Alerting. We will soon be launching a new Kaseya product (IT Workbench) that will include computer monitoring and...
    onJul 13, 2012

  • Wiki Page: How secure is the communication between IT Toolkit users?

    KB#: KKB000627 · QUESTION How secure is the communication between IT Toolkit users? · ANSWER Kaseya IT ToolKit uses 256-bit RC4 Encryption which protects against man-in-the-middle attacks by encrypting all communications between the agent and server with 256-bit RC4 encryption using a key...
    onOct 1, 2011

  • Wiki Page: I am having problems adding a new computer to ToolKit

    KB#: KKB000628 · QUESTION I am trying to add a computer to my ToolKit, I have installed the Kaseya software on the computer but after installing the Kaseya icon on the Taskbar is greyed out? If I hover over the Kaseya icon I get the following message ("Machine ID.Group ID" not recognized...
    onSep 30, 2011

  • Wiki Page: How do I remove unwanted computers in ToolKit?

    KB#: KKB000623 · QUESTION I have unwanted computers showing in my IT ToolKit account, how do I delete them? · ANSWER You can remove the Computer from your IT Toolkit by going to the Computers section, hover the mouse over the computer in question and clicking on the Cog icon. This will...
    onSep 30, 2011

  • Wiki Page: The Agent icon appears grey/disconnected.

    KB#: KKB000070 · QUESTION I have an Agent that cannot check into Kaseya server. On the machine, the Agent icon appears gray (grey) or disconnected. What is causing this and how do I troubleshoot it? · ANSWER There are several possible causes: - 1) Agent service (agentmon.exe) has failed...
    onSep 30, 2011

  • Wiki Page: What are the system requirements for IT Toolkit users?

    KB#: KKB000612 · QUESTION What are the system requirements for IT Toolkit users? · ANSWER See the latest System Requirements page for versions and more details. · MORE INFORMATION See the Toolkit Labs for more details. You can also check for updates on availability on: http://www...
    onJun 30, 2011

  • Wiki Page: I can't start a live connect session with a computer in my IT ToolKit?

    KB#: KKB000661 QUESTION I am trying to start a live connect session with a computer in my IT Toolkit but I am getting error messages, what should I do to troubleshoot? ANSWER In order to diagnose the issue, the log files from both the browser and client are required, admin and agent respectively. Please...
    onMar 15, 2011

  • Wiki Page: Can not connect to KLC Desktop Access.

    KB#: KKB000655 · QUESTION Typical scenario: Can not connect to KLC Desktop Access. Go to Desktop Access, and click [Connect] Process starts, 'Connecting...' appears in browser. Possible Error 1: Request for Password Possible Error 2: Connection has been rejected The sequence then shows...
    onMar 15, 2011

  • Wiki Page: ToolKit features

    KB#: KKB000611 · QUESTION What features do I get during the trial? · ANSWER For a full list of IT ToolKit features please go to: http://www.kaseya.com/products/it-toolkit/features.aspx · MORE INFORMATION · APPLIES TO IT ToolKit
    onMar 2, 2011

  • Wiki Page: Pricing and licencing information

    KB#: KKB000610 · QUESTION How much does the IT Toolkit cost and how many computers can I support? · ANSWER For the most up to date pricing check out : http://www.kaseya.com/products/it-toolkit/pricing.aspx · MORE INFORMATION You can support up to 25 computers and multiple users....
    onMar 2, 2011

  • Wiki Page: Free vs Toolkit - what is the difference between IT Toolkit and Kaseya KFree?

    KB#: KKB000609 · QUESTION What is the difference between IT Toolkit and Kaseya KFree? · ANSWER To compare features goto: http://www.kaseya.com/ittoolkit/pricing.aspx · MORE INFORMATION · APPLIES TO Kaseya KFree, IT ToolKit
    onMar 2, 2011

  • Wiki Page: LAB: MAC Support

    KB#: KKB000602 The eagerly awaited Mac OSX support has arrived to Toolkit. You can now use IT Toolkit to remotely access your Mac from your PC, your Mac from another Mac, or a PC from your Mac. Enable this feature and next time you click "Add Computer" or take remote control of another computer...
    onMar 2, 2011

  • Wiki Page: The password you sent me does not work

    KB#: KKB000595 · QUESTION The password you sent me does not work? · ANSWER Make sure you are typing the e-mail and password as it appears in your welcome or invitation e-mail. Check that no extra spaces or extra characters from the content of the e-mail are being copied to the log on form...
    onMar 1, 2011

  • Wiki Page: How much does the IT Toolkit cost and how many computers can I support?

    KB#: KKB000593 · QUESTION How much does the IT Toolkit cost and how many computers can I support? · ANSWER For the most up to date pricing check out : http://www.kaseya.com/products/it-toolkit/pricing.aspx · MORE INFORMATION You can support up to 25 computers and multiple users....
    onMar 1, 2011

  • Wiki Page: How can I buy more than 25 computers for IT Toolkit?

    KB#: KKB000590 · QUESTION How can I buy more than 25 computers for IT Toolkit? · ANSWER Please contact a customer service representative to request the available options. · MORE INFORMATION Their contact details can be found at: http://www.kaseya.com/products/it-toolkit/customer...
    onMar 1, 2011

  • Wiki Page: Do I need to sign a contract with IT ToolKit?

    KB#: KKB000588 · QUESTION Do I need to sign a contract with IT ToolKit? · ANSWER Kaseya IT Toolkit is completely commitment-free and is billed month-to-month with no contracts or required minimums. · MORE INFORMATION For the most uptodate price information check out: http://www.kaseya...
    onMar 1, 2011
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