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This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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  • Wiki Page: How do alert times work on SaaS Servers?

    Question: How do alert times work on SaaS Servers? Answer: There are several times that are shown from the VSA and the Alerts they create. Times are often wanted in various combinations, one time across the board, or several time zones at once. This will clarify how the times will appear in the VSA and...
    onMay 7, 2013

  • Wiki Page: Eventlog Collection Dependency for alerting in V6.3

    Eventlog collection in 6.3 A recent hotfix has introduced a new feature where dependency on eventlog collection to invoke eventlog alerts has been removed and alerts can function without it. Please note that this feature does not disable the eventlog collection feature at all and it can be activated...
    onMay 7, 2013

  • Wiki Page: Kaseya Network Monitor (KNM/INM)

    Kaseya Network Monitor KNM Help KNM Release Notes KNM LMS Training KNM TechJam KNM Forum ------- KNM Install/Update KNM Monitoring KNM Reports KNM Dashboard KNM Distributed Gateways || Note - If the ↑above embedded slides do not resolve or ask you to sign in, clear || your web browser Google cookies...
    onMar 20, 2013

  • Wiki Page: Why can't my Kaseya Windows Agent-based machine check in while running TrendMicro SMB Worry-Freesoftware?

    KB#: KKB000223 QUESTION I am running TrendMicro SMB Worry-Freesoftware. This software feature will not allow my Kaseya Windows Agent-based machines to check in. What do I do from here? This issue is due to the Behavior Monitoring features of this software. ANSWER Disable/turn offthe Behavior Monitoring...
    onSep 5, 2012

  • Wiki Page: Kaseya Monitoring

    Kaseya Monitoring Monitoring Help VSA/Monitoring Release Notes Monitoring LMS Training Monitoring TechJam Monitoring Forum ------- Monitoring Dashboard Agent Monitoring Performance Monitoring Log Monitoring SNMP Monitoring Monitoring Alerts Event Log Alerts || Note - If the ↑above embedded slides...
    onAug 7, 2012

  • Wiki Page: Monitor sets not appearing for assignment under the Monitor Tab > Assign Monitoring drop down menu

    KB#: KKB000649 HOW DO I... View monitor sets under the Monitor Tab > Assign Monitoring drop down menu RESOLUTION In order to see the available monitor sets in the drop down menu they must be saved to a private folder. Otherwise, they will not appear in this drop down. Monitor sets in a private folder...
    onJul 13, 2012

  • Wiki Page: Monitor log reports "Monitor not responding" for a perfmon counter

    KB#: KKB000648 QUESTION Monitor log reports "Monitor not responding" for a perfmon counter The perfmon counter object may not exist on the machine The perfmon counter may be failing to start The counter may not be logging any data ANSWER If you run perfmon on the machine, you should see a counter...
    onJul 13, 2012

  • Wiki Page: Why are the low disk alerts not firing when free disk space is below alarm threshold?

    KB#: KKB000653 QUESTION Why are the low disk alerts not firing when free disk space is below alarm threshold? Disk space was below 5% Low Disk Alert was configured for < 20% free space No alarms received Low Disk Alerts only fire if: - 1) audit finds free space to be below the alarm threshold 2) free...
    onJul 13, 2012

  • Wiki Page: What support do I need to diagnose Log Parser problems?

    KB#: KKB000398 QUESTION When reporting a problem with the Log Parser, there are several pieces of information that are required to track down any issues. ANSWER ZIP and send/attach the following files The log that you are trying to parse - c:\program files\myapp\logs\log_file.log The log parser definition...
    onJul 13, 2012

  • Wiki Page: Is there a White Paper for SNMP Monitoring?

    KKB: KKB000736 QUESTION Is there a White Paper for SNMP Monitoring? ANSWER Please refer to the SNMP White Paper in the Resources section of the Kaseya Community A section of the Monitoring Configuration Quick Start Guide is also devoted to SNMP monitoring. APPLIES TO Monitoring, SNMP
    onJul 13, 2012

  • Wiki Page: Alerts time is off by several hours

    KB#: KKB000643 QUESTION I receive Kaseya alerts by email, but the time shown in the alert is off by several hours from the actual alert time. Example : From: " saas3@kaseya.net " < saas3@kaseya.net > Date: September 22, 2010 7:40:54 PM EDT To: xxxx@aaaa.bbbb Subject: server.base.acmeinc...
    onJul 13, 2012

  • Wiki Page: Why does SNMPGet.exe keep running with SNMP turned off?

    KB#: KKB000229 QUESTION All SNMP monitoring is turned off for a machine, but the machine keeps running SNMPGet.exe instances about every 30 seconds. How do I turn it off? An SNMP monitor set was deployed, but then the Lan Watch and SNMP Read Community info was removed before un-assigning the SNMP set...
    onJul 13, 2012

  • Wiki Page: Performance Monitoring (Perfmon)

    Content to the right -->
    onJul 13, 2012

  • Wiki Page: Agent Monitoring

    Content to the right →
    onJul 13, 2012

  • Wiki Page: Log Monitoring

    Content to the right →
    onJul 13, 2012

  • Wiki Page: Why do dashboards not display correctly in IE8 native mode?

    KB#: KKB000654 Question Why do dashboards not display correctly in IE8 native mode? Answer This is due to an incompatibility between the dashboards and IE8 Until an update is released, click the "Compatibility button" in IE8 More Information Applies To Kaseya 5.1 Monitoring Dashboards
    onJul 13, 2012

  • Wiki Page: I see the following compilation error on the dashboard page. What should I do to fix this?

    KB#: KKB000645 QUESTION I see the following compilation error on the dashboard page. What should I do to fix this? ANSWER This is due to a permissions error Your rights for ASP.Net and IIS need to be updated on the following folders. Follow the steps below. You need to allow full control to two users...
    onJul 13, 2012

  • Wiki Page: How is the content integrated and how does it work?

    KB#: KKB000581 - How is the content integrate d and how does it work? Agent Packages and Templates - Kaseya provides various agent installation packages depending upon the needs of the user. Users can choose between packages for Microsoft Windows OS-based machines or Apple Mac OS-based machines. Users...
    onMar 1, 2011
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