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Related Posts
Wiki Page:
Kaseya Security and Windows 8, Windows Server 2012 support
Travis.Boyle
KB# KKB000936 QUESTION Does Kaseya Security support Microsoft Windows 8 and Windows Server 2012 operating systems? ANSWER Kaseya Antivirus (KAV) module , using the Kaspersky Workstation 6 and Server 6 engine, do not support Windows 8 or Windows Server 2012. At the time of writing, Kaspersky is developing...
on
Mar 20, 2013
Wiki Page:
Kaseya Endpoint Security (KES)
Travis.Boyle
Kaseya Endpoint Security (KES) KES Help KES Release Notes KES LMS Training KES/KAM/KAV TechJam KES Forum ------ Gathering AVG Diagnostic Info Windows 8 and Server 2012 Information ------- KES > Install/Update KES > Other KES > Profiles KES > Scans KES > Updates Note - If the ↑above...
on
Nov 30, 2012
Wiki Page:
*How do I collect AVG diagnostic data from KES endpoints?
Dylan M. Lagi
KB#: KKB000275 QUESTION How do I collect AVG diagnostic data from KES endpoints? This will sometimes be required to investigate problems with the AVG scanning engine. ANSWER 1) download gather.zip to the endpoint 2) remote control to the endpoint and log on using a credential with local administrator...
on
Aug 11, 2012
Wiki Page:
How do I recover orphaned licenses for KES or BUDR?
Dylan M. Lagi
KB#: KKB000511 QUESTION How do I recover orphaned licenses for an add-on module? ANSWER Some add-on module licenses can be orphaned for a number of reasons. The most common involves scenarios where an agent is manually removed from an endpoint without interaction from the Kaseya server (e.g., rebuild...
on
Jul 24, 2012
Wiki Page:
What I do if the KES profile assignment fails?
Travis.Boyle
KB#: KKB000183 QUESTION What I do if the KES profile assignment fails? ANSWER Use the following steps to troubleshoot: - go to Security > Install/Remove and verify machine's install status. If the install failed, refer to this article - http://community.kaseya.com/kb/w/wiki/why-does-the-kes-client...
on
Mar 21, 2012
Wiki Page:
Why does the KES client installation fail?
Travis.Boyle
KB#: KKB000061 QUESTION Why does the KES client installation fail? ANSWER Firstly, reboot the endpoint and attempt the installation again. If it still fails use the following process to manually remove any AVG components from the endpoint: Download the appropriate avgremover tool from this location to...
on
Mar 21, 2012
Wiki Page:
Why is KES failing to detect suspected malware infection?
amado.hidalgo
KB#: KKB000271 QUESTION A suspected Malware infection has not been detected on a KES endpoint Any suspected malware infection that is not detected needs to be analysed by AVG's virus lab. Please complete the steps below togather required data. ANSWER 1. As the first step to ensure the highest protection...
on
Dec 19, 2011
Wiki Page:
Why does KES endpoint report a virus infection which cannot be removed or keeps returning after deletion?
amado.hidalgo
KB#: KKB000272 QUESTION Why does KES endpoint report a virus infection which cannot be removed or keeps returning after deletion? ANSWER 1. As the first step to ensure the highest protection level we recommend to apply all the available patches for your MS Windows Operating System - this step is extremely...
on
Dec 19, 2011
Wiki Page:
Why are there reporting issues on KES endpoints that were updated from AVG8.5 to 9.0?
Brande Schweitzer
KB#: KKB000248 QUESTION KES updates are not reported in Kaseya until after the machine is rebooted (but AVG UI says its up-to-date) KES updates reported as failed, but AVG UI says its up-to-date AVG component statuses reported incorrectly in Kaseya (e.g. Kaseya says Resident Shield is disabled, but AVG...
on
Feb 18, 2011
Wiki Page:
How does KES licensing work?
Brande Schweitzer
KB#: KKB000221 QUESTION How does KES licensing work? ANSWER KES Licensing A KES license has a life expectancy of 365 days. Once a KES license is applied to a machine, the 365 days decrements based on the install date after a successful checkin that the installation is successful. That KES license is...
on
Feb 18, 2011
Wiki Page:
Why does my KES View Logs show ‘ErrorInvalidLicense'?
Brande Schweitzer
KB#: KKB000207 QUESTION Why does my KES View Logs show ‘ErrorInvalidLicense'? ANSWER Unfortunately, when AVG reports that the license is invalid, it means that the AVG Installation is corrupted or got in a corrupted state. AVG tech support recommends uninstalling KES; then reinstalling KES...
on
Feb 18, 2011
Wiki Page:
How do you install KES onto Servers?
Brande Schweitzer
KB#: KKB000206 QUESTION How do you install KES onto Servers? ANSWER How to setup KES (AVG9.0) on Exchange Server Recommended KES 9.0 Exchange setup and installation. 1. Create a separate profile for machines where Exchange exist: Email Scanner settings - Disable (Uncheck the Email Scanner option. This...
on
Feb 18, 2011
Wiki Page:
Why is the KES profile not respected and AVG configuration greyed out?
Brande Schweitzer
KB#: KKB000205 QUESTION Why is the KES profile not respected and AVG configuration greyed out? Profile settings from KES are not applied to AVG client. Configuration pages in AVG UI are "greyed out" and cannot be changed. The endpoint was previously manged via AVG Admin server, and the configuration...
on
Feb 18, 2011
Wiki Page:
What do I do if the KES reports update failed but AVG user interface shows latest definitions installed?
Brande Schweitzer
KB#: KKB000204 QUESTION What do I do if the KES reports update failed but AVG user interface shows latest definitions installed? Security > Manual Update page reports that the last update failed, and shows an out-of-date version. Security > View Logs has the following error 15 minutes after the...
on
Feb 18, 2011
Wiki Page:
Why does KES install fail due to pending file operations?
Brande Schweitzer
KB#: KKB000203 QUESTION Why does KES install fail due to pending file operations? KES install fails (or in some cases falsely reports "AVG removed by user" after attempting to install) AVG install log (/kes/avginstall.log) contains an error like this (exact error code and service name may vary...
on
Feb 18, 2011
Wiki Page:
Why does this message appear when clicking on the Security tab?
Brande Schweitzer
KB#: KKB000190 QUESTION Why does this message appear when clicking on the Security tab?: - In most cases this is because ASP.NET web extensions are not allowed in IIS ANSWER Check that the ASP.NET web extension is still allowed in IIS: - If there is still a problem, download the latest version of the...
on
Feb 18, 2011
Wiki Page:
Why does KES see Symantec AV and Live Update as conflicts? Must SAV or other security programs be removed for KES to function properly?
Brande Schweitzer
KB#: KKB000043 QUESTION ? Why does KES see Symantec AV and Live Update as conflicts? Must SAV or other security programs be removed for KES to function properly? ANSWER ? It is not mandatory to remove other security products from a system you install KES on but the warning is there because having multiple...
on
Feb 18, 2011
Wiki Page:
Does KES support 64-bit OS?
Brande Schweitzer
KB#: KKB000033 Question ? Does KES support 64-bit OS? Answer ? KES will support 32 and 64 bit platforms. Additional Information ? N/A Applies To ? KES
on
Feb 18, 2011
Wiki Page:
Why does the AVG control center icons not show up after KES install and after user manually turns on the Email scanner and Resident shield, they automatically turn off?
Brande Schweitzer
KB#: KKB000031 QUESTION ? Why does the AVG control center icons not show up after KES install and after user manually turns on the Email scanner and Resident shield, they automatically turn off? ANSWER ? The KES AVG installation does not include shortcuts to AVG Control Center and, although it is possible...
on
Feb 18, 2011
Wiki Page:
Why are there performance degradation issues reported on endpoints after installing Kaseya Endpoint Security?
Brande Schweitzer
KB#: KKB000269 QUESTION Why are there performance degradation issues reported on endpoints after installing Kaseya Endpoint Security? Check the following: - 1) Check minimum hardware requirements (Intel Pentium 1.5 GHz or faster processor, 512 MB of RAM) 2) Make sure that no conflicting application is...
on
Feb 18, 2011
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