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Knowledge Base

This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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  • Wiki Page: *Using Get System Info tool for KAV

    KB#: KKB000730 QUESTION Using Get System Info tool for KAV ANSWER When reporting issues with KAV/Kaspersky endpoints, you may be asked to run this tool in order to collect information about the affected computer. MANUAL METHOD 1) extract the file getsysteminfo.exe from the attached zip 2) run it on the...
  • Wiki Page: Kaseya Security and Windows 8, Windows Server 2012 support

    KB# KKB000936 QUESTION Does Kaseya Security support Microsoft Windows 8 and Windows Server 2012 operating systems? ANSWER Kaseya Antivirus (KAV) module , using the Kaspersky Workstation 6 and Server 6 engine, do not support Windows 8 or Windows Server 2012. At the time of writing, Kaspersky is developing...
  • Wiki Page: Kaseya Antivirus (KAV)

    Kaseya AntiVirus (KAV) KAV Help KAV Release Notes KAV LMS Training KES/KAM/KAV TechJam KAV Forum ------- Gathering Kaspersky System Info Troubleshooting KAV Performance Issues Using Lan Cache for definitions Windows 8 and Server 2012 Information ------- KAV > Alerts KAV > Install KAV > Licensing...
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