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This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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  • Wiki Page: How do I remove unwanted computers in ToolKit?

    KB#: KKB000623 · QUESTION I have unwanted computers showing in my IT ToolKit account, how do I delete them? · ANSWER You can remove the Computer from your IT Toolkit by going to the Computers section, hover the mouse over the computer in question and clicking on the Cog icon. This will...
    onSep 30, 2011

  • Wiki Page: IT Center Account or Billing Enquiries

    Do I need to sign a contract with IT Center? What day of the month should I expect my IT Center invoice? How does the license purchase work? What happens if I change my services mid-month? Does Kaseya pro-rate new agent purchases? How do I change the credit card I use for Kaseya billing? VAT (Value Added...
    onAug 22, 2011

  • Wiki Page: Pricing and licencing information

    KB#: KKB000610 · QUESTION How much does the IT Toolkit cost and how many computers can I support? · ANSWER For the most up to date pricing check out : http://www.kaseya.com/products/it-toolkit/pricing.aspx · MORE INFORMATION You can support up to 25 computers and multiple users....
    onMar 2, 2011

  • Wiki Page: How much does the IT Toolkit cost and how many computers can I support?

    KB#: KKB000593 · QUESTION How much does the IT Toolkit cost and how many computers can I support? · ANSWER For the most up to date pricing check out : http://www.kaseya.com/products/it-toolkit/pricing.aspx · MORE INFORMATION You can support up to 25 computers and multiple users....
    onMar 1, 2011

  • Wiki Page: How can I buy more than 25 computers for IT Toolkit?

    KB#: KKB000590 · QUESTION How can I buy more than 25 computers for IT Toolkit? · ANSWER Please contact a customer service representative to request the available options. · MORE INFORMATION Their contact details can be found at: http://www.kaseya.com/products/it-toolkit/customer...
    onMar 1, 2011

  • Wiki Page: Error when I try to register with my email address

    KB#: KKB000589 · QUESTION When I try and register for a trial ToolKit account I get this error . · ANSWER This is usually a problem with the e-mail address being used in the registration process. The e-mail may already be registered and used on another Kaseya product. The workaround is...
    onMar 1, 2011

  • Wiki Page: Do I need to sign a contract with IT ToolKit?

    KB#: KKB000588 · QUESTION Do I need to sign a contract with IT ToolKit? · ANSWER Kaseya IT Toolkit is completely commitment-free and is billed month-to-month with no contracts or required minimums. · MORE INFORMATION For the most uptodate price information check out: http://www.kaseya...
    onMar 1, 2011

  • Wiki Page: Account disabled message when accessing ToolKit

    KB#: KKB000587 · QUESTION I try to log in and I get a message "The account you are trying to use has been disabled" how do I enable my account? · ANSWER This usually happens when you've tried to log in too many times and it has been unsuccessful. Please type your e-mail address...
    onMar 1, 2011

  • Wiki Page: What happens if I change my services mid-month?

    KB#: KKB000572 · QUESTION What happens if I change my services mid-month? · ANSWER All service usage will be prorated based on when you activated it. In other words, you'll only pay for what you use and when you use it. · MORE INFORMATION View this article · APPLIES TO...
    onMar 1, 2011

  • Wiki Page: Do I need to sign a contract with IT Center?

    KB#: KKB000566 · QUESTION Do I need to sign a contract with IT Center? · ANSWER Kaseya IT Center is completely commitment-free and is billed month-to-month with no contracts or required minimums. All IT Center account plans are month-to-month. We make it easy to start (and stop) your service...
    onMar 1, 2011

  • Wiki Page: What happens if I change my services mid-month?

    · QUESTION What happens if I change my services mid-month? · ANSWER All service usage will be prorated based on when you activated it. In other words, you'll only pay for what you use and when you use it. · MORE INFORMATION · APPLIES TO IT Toolkit
    onJul 19, 2010

  • Wiki Page: Forgotten my password?

    · QUESTION I have forgotten my password? · ANSWER Please type your e-mail address in the e-mail field and press the "Forgot my password" link. This will make the system send you a new temporary password and it will re-enable your account. · MORE INFORMATION · APPLIES...
    onJun 25, 2010
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