Kaseya Labs is the new playground for you to try some beta features and products that we are working on. Our goal in these pages is that you can learn more about these Labs, provide feedback, recommendations, and direction on new features we plan to introduce.
The first two features we have available right now are the eagerly awaited Mac OS X support and the next generation of Ticketing Support. Look for more cool features coming soon, and tell us what you think of the Labs in the Toolkit Labs Forum.
Available in IT Toolkit Labs
Mac OS X support
Mac support is an exciting new addition to the IT Toolkit lab. Over 60% of you told us Mac support was an important feature for us to focus on. We have listened and here it is.
Mac support brings you:
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The new Support Ticketing feature offers a more user friendly way for you to ask us a question or raise a technical ticket. After you enable this new feature, you can click on the "Support Tickets" link in the top right of the Toolkit screen to navigate to the new system.
Some benefits of the new enhancements you can enjoy now are:
We hope the new enhancements help improve your Support experience.
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