Why are the graphs “missing” on the Uptime History Report?
The Uptime History report is based on entries in the agentlog. Specifically the report looks for these records in the agent log:
. Agent started
Agent online (machine on and communicating withKServer)
Agent offline (machine on and unable tocommunicate with KServer)
Username (to identify user who is logged in)
If there are none of the above entries for a machine duringthe time of the report, there will be no graph created. There are at least twoways this might happen:
Version 6.2 and later
Copyright © 2012 Kaseya International Limited. All rights reserved. Kaseya and the Kaseya k-bug logo are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners.