KB #: KKB000907
Since OS X 10.8 (Mountain Lion) & Safari 6 were launched on July 25th 2012, do I have to do anything on my v6.2 VSA setup to allow KLC to work with these software titles correctly?
Kaseya has tested Live Connect (KLC) functionality with the current VSA release (K2 v6.2) on Safari 6 and Mountain Lion 10.8 systems, and the following things must be done in order to function properly:
• VSA - Follow these steps for patching KLC in your v6.2 VSA to work with Safari 6 browsers, 10.8 admin browsing machines, and 10.8 agent machines• 10.8 Admin Browsing Machines - Follow these steps to allow v6.2 KLC Plug-in Manager installation if Gatekeeper is enabled• VSA v6.2 & v6.3 Remote Control & KLC Scenarios
Patching the v6.2 VSA
Download the patch that supports OS X 10.8 KLC admin browsing systems, Safari 6, 10.8 agents with enhanced mode support here.Note - If you are a SaaS/Cloud-based customer, please file a support ticket for further information on this patch.
Installing the v6.2 KLC Plug-in Manager on 10.8 Mountain Lion Systems
5) Run PluginManager.pkg to install the Plugin Manager (this will be downloaded when logging onto the VSA or starting a KLC connection)
6) When the installer has completed, change the "Allow applications downloaded from" back to its default value, which is "Mac App Store and identified developers"
VSA v6.2 & v6.3 Remote Control & KLC Scenarios w/ Mac Agent machines
There are certain scenarios for Remote Control VNC & KLC w/ Mac Agent machines. See this article for further information on that as well.
Copyright © 2012 Kaseya International Limited. All rights reserved. Kaseya and the Kaseya k-bug logo are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners.