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This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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Related Posts
Wiki Page:
Workaround for v4.8.x to v5.x group renaming/change issues
Dylan M. Lagi
KB#: KKB000469 QUESTION We have some offline v4.8.x or earlier agents that were never updated to v5.x after the server was upgraded. We want to rename them or move to a different group, but the selection box is grayed out on these functions. How do I fix this? ANSWER It is not possible to rename or change...
on
Apr 4, 2013
Wiki Page:
Following a failed Reapply Schema, why when attempting to Reapply Schema appears to stop abruptly at the 8% mark?
Dylan M. Lagi
KB#: KKB000680 Question Following a failed Reapply Schema, why when attempting to Reapply Schema appears to stop abruptly at the 8% mark? Alternately, Kaseya Server stopped is displayed in red text on the left hand side of the page. Answer Kaseya creates an update running file, and database entry in...
on
Jul 24, 2012
Wiki Page:
What ports does Kaseya use?
Dylan M. Lagi
KB#: KKB000110 QUESTION What ports does Kaseya use? ANSWER For the purpose of this article, there are 2 types of port - data and web . Data is the port that the agents will speak to the server over, and web is the port that users will access the kaseya web interface on. Both these ports are configurable...
on
Jul 23, 2012
Wiki Page:
Why does Audit > Installed Apps list is not update with new application versions after running Latest Audit?
Dylan M. Lagi
KB#: KKB000462 QUESTION Why does Audit > Installed Apps list is not update with new application versions after running Latest Audit? Audit cache ( file C:\ProgramFiles\Kaseya\Agent\appAuditCache.txt) does list the correct version ANSWER The app audit cache on the Agent holds the application list from...
on
Jul 23, 2012
Wiki Page:
Why am I Unable to set or access registry values from Kaseya scripts on 64-bit systems?
Dylan M. Lagi
KB#: KKB000379 Question Why am I Unable to set or access registry values from Kaseya scripts on 64-bit systems? Answer 64-bit Windows isolates registry usage by 32-bit applications by providing a separate logical view of the registry. Since the Kaseya agent is a 32-bit application, it is not able to...
on
Jul 19, 2012
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