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This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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Related Posts
Wiki Page:
Resetting Administrator password fails on a Vista machine
Dylan M. Lagi
KB#: KKB000666 · QUESTION When trying to reset the Administrator password on a Vista machine using Remote Control > Reset Password function, it reports "Failed THEN in Step 1". This happens whether or not "Create new account" option is checked. How can I fix this? ·...
on
Jul 17, 2012
Wiki Page:
Why am I unable to copy files between local and remote machines using copy/paste feature in K-VNC?
Dylan M. Lagi
KB#: KKB000471 QUESTION Why am I unable to copy files between local and remote machines using copy/paste feature in K-VNC? ANSWER Issue occurred following update to Kaseya 2008 SP1, which has a new build of K-VNC Verify that the VNC Viewer on the admin machine and VNC Server on the remote machine are...
on
Jul 17, 2012
Wiki Page:
Remote Control Troubleshooting
Christine Rodriguez
KB#: KKB000665 SYMPTOM Unable to remote control or FTP machines, even though they appear to be checking in OK If using VNC or K-VNC, the following errors are seen in the agent log: - ERROR: getRegistryValue() failed to query registry value HKEY LOCAL MACHINE\System\CurrentControlSet\Services\WinVNC4...
on
Jul 17, 2012
Wiki Page:
Why does VNC report that the connection is unencrypted when connecting through Kaseya?
Christine Rodriguez
KB#: KKB000481 QUESTION Why does VNC report that the connection is unencrypted when connecting through Kaseya? ANSWER Kaseya provides network encryption of the data en route between the two endpoints. The session, ie. all of the data transported from the VNC server on the client machine to the VNC viewer...
on
Jul 17, 2012
Wiki Page:
Error when trying to start VNC session from Vista or Windows 7.
Christine Rodriguez
KB#: KKB000656 · QUESTION Error when trying to start VNC session from Vista or Windows 7 - "RegCreateKeyEx: Access is denied. (5)". · ANSWER The remote control components and ActiveX control (kasRmtHlp class) requires elevated administrator privileges to install from within the...
on
Jul 17, 2012
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