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This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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  • Wiki Page: New computer I just added is not showing online

    KB#: KKB000632 · QUESTION I just added a new computer to my account, I know it's online and with a user logged in, however its status is not showing online or/and logged in, what's all that about? · ANSWER The system currently has a small delay for the status of the computers. Please...
    onNov 12, 2012

  • Wiki Page: Kaseya Windows Agent checks in, but does not display a logged in user even though one is logged in locally, why?

    KB#: KKB000630 · QUESTION The Kaseya Windows Agent checks in, but does not display a logged in user even though one is logged in locally, why? · ANSWER The Kaseya Agent Service Helper for KaUsrTsk is not being invoked from the HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry...
    onSep 24, 2012

  • Wiki Page: How secure is the communication between IT Toolkit users?

    KB#: KKB000627 · QUESTION How secure is the communication between IT Toolkit users? · ANSWER Kaseya IT ToolKit uses 256-bit RC4 Encryption which protects against man-in-the-middle attacks by encrypting all communications between the agent and server with 256-bit RC4 encryption using a key...
    onOct 1, 2011

  • Wiki Page: I am having problems adding a new computer to ToolKit

    KB#: KKB000628 · QUESTION I am trying to add a computer to my ToolKit, I have installed the Kaseya software on the computer but after installing the Kaseya icon on the Taskbar is greyed out? If I hover over the Kaseya icon I get the following message ("Machine ID.Group ID" not recognized...
    onSep 30, 2011

  • Wiki Page: What are the system requirements for IT Toolkit users?

    KB#: KKB000612 · QUESTION What are the system requirements for IT Toolkit users? · ANSWER See the latest System Requirements page for versions and more details. · MORE INFORMATION See the Toolkit Labs for more details. You can also check for updates on availability on: http://www...
    onJun 30, 2011
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