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This knowledge base is a growing and evolving repository for articles relating to all Kaseya products.
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  • Wiki Page: How secure is the communication between IT Toolkit users?

    KB#: KKB000627 · QUESTION How secure is the communication between IT Toolkit users? · ANSWER Kaseya IT ToolKit uses 256-bit RC4 Encryption which protects against man-in-the-middle attacks by encrypting all communications between the agent and server with 256-bit RC4 encryption using a key...
    onOct 1, 2011

  • Wiki Page: I am having problems adding a new computer to ToolKit

    KB#: KKB000628 · QUESTION I am trying to add a computer to my ToolKit, I have installed the Kaseya software on the computer but after installing the Kaseya icon on the Taskbar is greyed out? If I hover over the Kaseya icon I get the following message ("Machine ID.Group ID" not recognized...
    onSep 30, 2011

  • Wiki Page: What are the system requirements for IT Toolkit users?

    KB#: KKB000612 · QUESTION What are the system requirements for IT Toolkit users? · ANSWER See the latest System Requirements page for versions and more details. · MORE INFORMATION See the Toolkit Labs for more details. You can also check for updates on availability on: http://www...
    onJun 30, 2011

  • Wiki Page: Submit an IT Toolkit Ticket

    KB#: KKB000599 · QUESTION How do I submit a Technical Support ticket? · ANSWER Log into Kaseya IT Toolkit interface, and click on the Support Tickets link on the top of the screen. Then click on the Add Ticket button: When submitting a new ticket you are requested to supply as much detail...
    onMar 1, 2011

  • Wiki Page: Common Questions regarding On Demand Products

    KB#: KKB000597 Generic FAQ's: Q: During the 30-Day trial, how many computers can I manage? A: The trial supports up to 25 computers under management at the same time. If you need more computers during the trial, please contact Sales & Customer Service Q: Can I download Kaseya IT Toolkit / IT...
    onMar 1, 2011
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