KB#:  KKB000276

QUESTION

How can I obtain the AVG 9.0 rescue CD?

 

ANSWER

The AVG 9.0 rescue CD is available to all KES customers.

You can obtain it from the AVG website by following these steps: -

1) get your AVG license code
- log onto any KES endpoint with AVG9 installed and a current license
- launch the AVG user interface from the system tray (or run c:\program files\avg\avg9\avgui.exe)
- go to Help > About AVG - the license code is diplayed as a link. Click on the link to copy the code to the clipboard

If the code starts with 9KASEYA, go straight to step 4.

2) if the code starts with 8KASEYA, go to this web page - http://www.avg.com/cz-en/upgrade-8-9- enter the code and click "Upgrade to AVG 9.0"

3) the next screen should display a new code starting with 9KASEYA

4) go to this web page - http://www.avg.com/us-en/download-avg-rescue-cd-license-file- enter the AVG 9.0 license code (starting with 9KASEYA) and click "Send"

5) from the next screen, you can download the rescue CD as an ISO or RAR file

6) download theISO image and burn to a CD

To use the rescue CD, boot the computer you want to scan from the CD and follow the on-screen instructions.


Please note that step 2 above will NOT update the license codes used by your KES endpoints. These are controlled centrally from the Kaseya server, and are only updated via Kaseya license updates.

 

APPLIES TO

Kaseya Endpoint Security (KES) v2.1
AVG 9.0