*KLC Log Gathering - KKB Wiki - Knowledge Base - Kaseya Community

*KLC Log Gathering

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*KLC Log Gathering

KKB Wiki

KB#:  KKB000515

QUESTION

I am having problems connecting using Live Connect (KLC). What logs do Kaseya Technical Support need to troubleshoot this issue?

ANSWER

See this doc:

Note - If the below iFrame embedded doc does not resolve or asks you to sign in, clear your web browser Google cookies & cache/data and/or use another browser, and optionally try to load this URL: http://bit.ly/log-gathering-klc

 

Comments
  • Perfect KB-Articel but the text in the screenshots is unreadable.

  • HI Richard,

    Thank you. Which particular screenshots do you think would be better w/ viewable text?

    Note - Several of these screenshots are not meant to communicate exact text, but just a brief visual.

    Regards,

    Dylan M. Lagi

    Tier 3 Support Engineer | Kaseya Support

    http://www.kaseya.com/support

  • The DOC is not viewable in Firefox 7.01 and Chrome 14.0, but it does show in IE9.

  • Hi Arne,

    This is not the case for us. Please refresh your browsers, clear cache, etc... and retry.

    Regards,

    Dylan M. Lagi

    Tier 3 Support Engineer | Kaseya Support

    http://www.kaseya.com/support

  • You have to be logged into google for it to work because of the embedded document. It wasn't viewable until I logged in.

  • Hi Brandon,

    This google docs file is publicly available for anyone to view without any sign-in or Google Account requirements. You should not be receiving prompts to login at all since this doc is setup in this way. Do you receive prompts to login within any browser?

    Regards,

    Dylan M. Lagi

    Tier 3 Support Engineer | Kaseya Support

    http://www.kaseya.com/support

  • I can't view it either. Firefox 7.0.1, first time to the page so should not be a cache issue.  No login prompts, just a blank square.

  • Hi Grant,

    What happens when you try with a different browser on that machine or browsers on other machines?

    Regards,

    Dylan M. Lagi

    Tier 3 Support Engineer | Kaseya Support

    http://www.kaseya.com/support