How do I resolve a DirectException error?
In some cases, when clicking on some functions within the Audit tab, you may receive a DirectException error similar to the following:
This error is most common in K2 Service Pack 1 (version 6.0.1).
This error can indicate:
If you receive this error, reloading the hotfixes on the Kaseya server often resolves the issue. To reload hotfixes:
It is advised that the Reapply Schema function is after reloading hotfixes. To Reapply Schema:
Once Reapply Schema has completed, verify whether you are able to successfully access the Audit tab functions
If the above steps do not resolve DirectException error, please contact Kaseya Support to open a ticket. Reference the error you are receiving (supply screenshot, if possible) and indicate you have attempted the steps in this article.
Kaseya Server, Service Pack 1, 6.0.1, Audit