Kaseya BYOD Suite

Frequently Asked Questions (FAQs)

Collection of frequently asked questions and known issues.

• Can BYOD Gateway run in a virtual machine?
• Can I copy clone a virtual machine with a BYOD Gateway?
• Can I move my BYOD Gateway to a new machine?
• How can I change the site icon the client displays for my gateway?
• How can I provide support information about my gateway to the client?
• How can I verify my server can connect to the Relay service
• How do I upgrade my BYOD Gateway?
• How does the BYOD Suite secure my data?
• The server hosting my BYOD Gateway is going away. How do I move to a different server?
• What information is logged by BYOD Gateway?
• What is the difference between a proxied and non-proxied link?
• Why can't I find my gateway data directory
• Why can't I login to my BYOD Gateway from Secure Browser?
• Why doesn't Secure Browser show all my BYOD Gateways?