KKB000987

 

A hot-fix will be released end of day Thursday, March 28th to update the VNC viewer (a Java applet) used in the Live Connect > Remote Desktop function when browsing from Chrome, Firefox or Safari browsers.

The update includes several bug fixes, including: -


  • keyboard mapping issues where keystrokes from non-English keyboards are not sent to remote machine

  • TAB key is not sent to remote machine

  • copy/pasting between viewer and remote machine

  • supports use of command key when connected from Windows PC to a Mac (right ALT key on Windows keyboard is mapped as Command key on Mac)



There is also a new toolbar within the VNC applet, which includes the following new functionality: -



  • Zoom in/out buttons

  • Full Screen button (to exit full screen mode, move the mouse to the top center of the screen to display the toolbar, and click the full screen button again)

  • Buttons for sending Win key, Ctrl lock and Alt lock

  • Advanced Connection Options (see further details below)


Hovering the mouse over the button displays a tooltip showing the function of the button: -

Advanced Options (Set Options button)

Preferred Encoding: -

  • Tight (default) - usually the best choice for low-bandwidth network connections

  • Hextile - usually the best choice for high-speed network connections

  • ZRLE - included in applet for compatibility with different VNC servers, but not required in Live Connect

  • Raw - fastest when the server and viewer are on the same machine


Color format - reduce colors for better performance over slower network connections


Custom compression level (level 1-9, default is 6)

  • level 1 uses minimum CPU time and achieves weak compression ratios - lower levels recommended for high bandwidth network environments

  • level 9 offers best compression but is slow in terms of CPU time consumption on the remote machine - higher levels recommended for low bandwidth network environments



Allow JPEG, set quality level (level 1-9, default enabled at level 6)

  • refers to JPEG compression level

  • level 1 gives bad image quality but high compression ratios, while level 9 offers very good image quality at lower compression ratios

  • lower levels recommended for low bandwidth network environments

  • higher levels recommended for high bandwidth network environments

  • disabling recommended only if perfect image quality is needed


Allow CopyRect encoding (default enabled) - saves bandwidth and drawing time when parts of    the remote screen are moving around.



Restrictions

  • View Only - disables transfer of mouse and keyboard events from the viewer to remote machine

  • Disable clipboard transfer - disables copy/paste between viewer and remote machine


Mouse Cursor


  • Track Remote cursor locally - remote cursor location is shown in viewer

  • Let remote server deal with mouse cursor OR Don’t show remote cursor - remote cursor location is not shown in viewer (conserves bandwidth)


Local cursor shape - selects shape of local cursor when mouse is over viewer window

APPLIES TO
Kaseya v6.3