Cloud Operations Status Dashboard

SD/Portal Maintenance: Saturday 4/13/2013 - 9amEST

2013-04-09T21:25:00Z

The Cloud Ops team is planning to perform maintenance this Saturday morning between 9am and 11am EST. Please plan on https://portal.kaseya.net being offline during this window. For emergencies, please contact our team via phone:

+1 (877) 926-0001 option2

+1 (415) 694-5700 option2

Please see our Cloud status dashboard for current status at http://status.kaseya.com.

Extended Maintenance on Saturday Jan 12th from 9am to 3pm EST

2013-01-12T15:27:21Z

Our regularly scheduled Cloud maintenance window this Saturday is extended and will span between 9am–1pm Eastern Standard Time. During this time, Cloud Operations will be performing general maintenance and upgrades to our Cloud Server Environment. Customers may experience degraded performance and availability on saas5-cdn, saas8-cdn, saas10-cdn, saas14-cdn, za1-cdn and saas27-cdn.

**IMPORTANT MAINTENANCE NOTE*** A major upgrade will take place on on saas5-cdn, saas8-cdn, saas10-cdn, saas14-cdn, za1-cdn and saas27-cdn VSAs, however we expect all other servers to be available after 11am EST.

We thank you in advance for your patience as we continue to improve services. Real-time system status updates can be found at http://status.kaseya.com . Thank you! Kaseya Cloud Operations Team

Extended Maintenance on Saturday Dec 15, 2012 from 9am to 3pm EST

2012-12-14T19:57:33Z

Our regularly scheduled Cloud maintenance window this Saturday is extended and will span between 9am–3pm Eastern Standard Time. During this time, Cloud Operations will be performing general maintenance and upgrades to our Cloud Server Environment. Customers may experience degraded performance and availability on saas14.kaseya.net and saas14-cdn.kaseya.net.

**IMPORTANT MAINTENANCE NOTE*** A major upgrade will take place on SaaS14 VSA, however we expect all other servers to be available after 11am EST. We thank you in advance for your patience as we continue to improve services. Real-time system status updates can be found at http://status.kaseya.com . Thank you!

Kaseya Cloud Operations Team

SCHEDULED CUSTOMER PORTAL UPGRADE - Saturday October 27

2012-10-25T00:12:57Z

Our regularly scheduled Cloud maintenance window this Saturday is extended and will span between 9am–1pm Eastern Standard Time.

During this time, Cloud Operations will be performing general maintenance and upgrades to our Cloud Server Environment. Customers may experience degraded performance and availability.

**IMPORTANT MAINTENANCE NOTE*** A major upgrade will take place on our customer portal, which serves as our ticketing and customer service environment. Portal services will be taken offline promptly at 9am EST. Tickets replied to via email during maintenance will be queued and processed upon return of service.

If you have a high priority SEV1 issue (Server Down), please call us at +1-415-694-5700 or 1-877-926-0001.

We thank you in advance for your patience as we continue to improve services.

Real-time system status updates can be found at http://status.kaseya.com .

Thanks! The Kaseya Cloud Operations Team

Cloud Operations Notification: Cloud customers are unable to submit Support tickets - RESOLVED

2012-10-15T13:33:00Z

The issue on some Cloud accounts whereby customers receive error "Object reference not set to an instance of an object" when attempting to submit a new support ticket has been resolved and the servers are operational and stable. You may need to clear your browser's cache and/or log in again.

Kaseya Cloud Operations team is continuously monitoring the environment for any events or instability.

If we have any further updates we will post them in the Kaseya Cloud Operations Status Dashboard (CSOD) located here:

http://status.kaseya.com

RESOLVED: za1.kaseya.net down

2012-08-09T16:57:00Z

Our South Africa data center team continues to work on a firewall issue that is preventing external access za1.kaseya.net. All agents and admins are currently unable to connect to the system. The outage began at 8:47am EST. We'll continue to provide updates as they become available.

We apologize for any inconvenience this has caused to affected customers.

UPDATE:

At approximately 12:56pm EST, our South Africa team was able to resolve the firewall issue. za1.kaseya.net is now available. Agents are beginning to check into the system, administrators may now begin managing their endpoints.

Thank you

Customer Portal Notice

2012-06-27T14:03:14Z

We are experiencing intermittent issues with the Customer Portal (portal.kaseya.net), engineering is monitoring around the clock and working to correct. If you are experiencing a problem please try logging in again in a few minutes. If you continue to experience issues please give us a call at US: 877-926-0001 Option 2 or 415-694-5700 Option 2

System Maintenance Notification - Saturday June 23rd

2012-06-21T05:15:00Z

Our cloud maintenance window this Saturday is extended and will span between 9am–1pm Eastern Standard Time. During this time, Cloud Operations will be performing general maintenance and upgrades to our Cloud Server Environment. During this window, various systems will experience degraded performance and availability for a period of time depending on the back end work being performed. We thank you in advance for your patience as we continue to improve services. Realtime system status updates can be found at http://status.kaseya.com .

During this week's maintenance window, upgrades will be performed on the customer portal, and our internal ticketing may experience downtime. However, any tickets customers reply back to (via email client for example) during this time will be held in queue and processed once the upgrade has completed. If you have a high priority sev1 issue, please call us at +1-415-694-5700 or 1-877-926-0001.

Thanks! The Kaseya Cloud Operations Team

System Maintenance Notification - Saturday June 2nd

2012-05-31T16:28:20Z

Our cloud maintenance window is every Saturday between 9am–11am Eastern Standard Time. During this time, Cloud Operations will be performing general maintenance and upgrades to our Cloud Server Environment. During this window, various systems will experience degraded performance and availability for a period of time depending on the back end work being performed. We thank you in advance for your patience as we continue to improve services.

Realtime system status updates can be found at http://status.kaseya.com.

Thanks!

The Cloud Operations Team

System Maintenance Notification - Thursday 5/24

2012-05-23T17:33:33Z

Our cloud maintenance window will occur this Thursday evening at 9pm-10pm EST for one hour. There will be no maintenance over the weekend. Light maintenance will be performed and we expect customer downtime to be minimal. Due to the nature of the work performed during this window, a brief period of network latency may be observed as we upgrade our core switching infrastructure. We thank you in advance for your patience as we continue to improve services. Realtime system status updates can be found at http://status.kaseya.com .

Thanks!

Your Cloud Operations Team

System Maintenance Notification - Saturday 5/19

2012-05-18T03:27:00Z

Realtime system status updates can be found at http://status.kaseya.com.

Please note, the next maintenance window will occur at 6pm PST on Thursday 5/24 for 1 hour. Light maintenance will be performed and we expect customer downtime to be minimal.

Thanks!

The Cloud Operations Team

KAV 1.3 Available in Cloud - Saturday 5/12/2012

2012-05-10T17:41:00Z

We are pleased to announce that KAV 1.3 will be available after our regular weekly maintenance window this Saturday May 12, 2012. It is NOT required that you update your KAV 1.2 clients after the upgrade, they will continue to function. For additional information, please see the KAV 1.3 FAQ:

http://community.kaseya.com/xsp/f/142/t/14918.aspx

The Cloud Operations Team

System Maintenance Notification - Saturday 4/28

2012-04-25T21:33:06Z

Our cloud maintenance window is every Saturday between 9am–11am Eastern Standard Time. During this time, Cloud Operations will be performing general maintenance and upgrades to our Cloud Server Environment. During this window, various systems will experience degraded performance and availability for a period of time depending on the back end work being performed. We thank you in advance for your patience as we continue to improve services. Realtime system status updates can be found at http://status.kaseya.com . Thanks! The Cloud Operations Team

System Maintenance Notification - Saturday 4/14

2012-04-13T01:10:37Z

Realtime system status updates can be found at http://status.kaseya.com.

Thanks!

The Cloud Operations Team

Brief System Maintenance Notification - Thursday 4/12

2012-04-10T20:52:34Z

Out of band maintenance will occur at 9pm EST for approximately 10 minutes on the cloud platform. During this brief window two platform enhancements will be implemented including a fix for KLC browser plug-in download times, and the enabling of Kaseya's new global KLC relay functionality. Regularly scheduled maintenance will occur on Saturday. Thanks in advance for your patience.