Patch 184.108.40.206, which was applied to our SaaS Server this past Saturday, may be causing Service Desk E-mail Reader to stop creating new tickets in service desk. We are currently investigating the issue. We apologize for any inconvenience.
update 5:16PM ET: We have determined the cause of the issue and will be deploying fixes as soon as they are available. Thank you for your patience.
update 8:23PM ET: We have deployed an emergency patch to all of our saas servers to address this issue. Thank you again for your patience.